Helpdesk Support –SAP Business One

DynamIQ Enterprise Solution Inc.; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

DynamIQ Enterprise Solution Inc. is seeking a Helpdesk Support for SAP Business One in Metro Manila. The role involves providing technical support, troubleshooting issues, and assisting with user training. Candidates should have a degree in Accounting or IT, strong problem-solving skills, and knowledge of SAP Business One functionalities. This is a full-time onsite position offering a collaborative work environment. Join us to help users optimize their SAP Business One experience.

Qualifications

• Bachelor’s degree in a relevant field such as Accounting or IT.
• In-depth knowledge of SAP Business One functionality and configuration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Provide technical support to SAP Business One users via phone, email, or ticketing system.
• Analyze and diagnose user-reported issues with SAP Business One.
• Troubleshoot and resolve technical problems and system errors.
• Collaborate with users to offer solutions or workarounds.
• Document all support activities and training related to SAP Business One.

Skills

Troubleshooting

Communication

Interpersonal skills

Education

Bachelor’s degree in Accounting or Computer Science, Information Technology

Tools

SAP Business One

Job description

Job Title

Helpdesk Support – SAP Business One

Location

Metro Manila

Employment

Full Time

Responsibilities

• Provide technical support to SAP Business One users via phone, email, or ticketing system.
• Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues.
• Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies.
• Collaborate with users to understand their requirements and provide appropriate solutions or workarounds.
• Document all support activities, including issue details, solutions provided, and troubleshooting steps.
• Assist with user training and onboarding activities related to SAP Business One usage and best practices

Qualifications

• Bachelor’s degree in Accounting or Computer Science, Information Technology, and any relevant courses
• In-depth knowledge of SAP Business One functionality, modules, and configurations.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Amenable to work ONSITE