Helpdesk Specialist

Business Class; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading travel service provider in Cebu City seeks a Helpdesk Specialist to maintain IT infrastructure, ensuring smooth operations of computer systems. The ideal candidate will have strong troubleshooting skills and proficiency in managing user accounts and access rights. This role offers professional training and a dynamic work environment.

Benefits

Professional training

Dynamic and motivated colleagues

Morning shift

Qualifications

• Strong problem-solving skills.
• Attention to detail.
• Ability to work collaboratively.

Responsibilities

• Install and configure equipment for employee use.
• Provide timely technical assistance and support.
• Manage access rights and permissions.
• Administer user accounts in Active Directory.
• Collaborate with suppliers for IT stock management.
• Maintain records of IT assets.

Skills

Proficiency in Windows, Linux, and macOS

Experience with Windows servers 2003 - 2022

Active Directory familiarity

Configuring network equipment

CCTV installations

Experience with monitoring systems

Intermediate English proficiency

Tools

Zabbix

MikroTik devices

Job description

Overview

Here, at Business-Class, we strive to become the number one choice for all premium-class travelers. A mission we won't be able to achieve without the right people working together hand-in-hand to accomplish the same purpose. We are dedicated to providing the best product, focusing on customer service and satisfaction to gain loyal repetitive clients eager to work with us.

About the Role: We are seeking a skilled and experienced Helpdesk Specialist to join our IT team. As a Helpdesk Specialist/System Administrator, you will ensure the smooth operation and functionality of our organization's computer systems. Your expertise in setting up equipment, managing access rights, providing technical support, and working with operating systems will be essential in maintaining a reliable and secure IT infrastructure. In addition, this role requires strong problem-solving skills, attention to detail, and the ability to work collaboratively with internal teams and external suppliers.

Responsibilities

• Install and configure equipment for employee use, ensuring proper setup of operating systems and required software;
• Provide timely technical assistance and support to resolve issues related to operating systems, applications, and hardware;
• Manage access rights and permissions to maintain data security and confidentiality;
• Administer user accounts and objects in Active Directory and Exchange, ensuring accurate and up-to-date configurations;
• Collaborate with suppliers to maintain an organized inventory of IT stock and coordinate procurement activities;
• Maintain and update records of IT assets, ensuring accurate documentation and evidence of asset management;

Requirements

• Proficiency in Windows, Linux, and macOS operating systems;
• Experience working with Windows servers 2003 - 2022;
• Familiarity with Active Directory and group policy management;
• Experience in configuring network equipment, specifically MikroTik devices;
• Knowledge of VLAN organization and implementation;
• CCTV Installations and operations;
• Experience working with monitoring systems such as Zabbix or similar platforms;
• Familiarity with different virtual environments and their management;
• At least an intermediate level of English proficiency;
• Good to have: Experience setting up and managing VPN tunnels for organizational use

We offer

• Professional training
• Office in PH, Cebu
• Dynamic and motivated colleagues
• Morning shift.