Healthcare Team Manager & Performance Coach

Ibex Limited; Tagbilaran; On-site; PHP 500,000 - 750,000; Full time

Job summary

Ibex Limited in the Philippines is seeking a Team Manager to lead and coordinate the account’s activities, ensuring calls are handled professionally and service levels are met. You will guide a team of customer support agents, set performance targets and monitor results to drive excellence in service delivery.

The role emphasizes coaching, motivation and effective communication with clients and internal teams, with duties including training, escalation management and ensuring adherence to

Qualifications

• 1+ year experience in the related field.
• At least 1 year experience as a Supervisor.
• Strong communication and problem-solving abilities.
• Ability to motivate and lead a team.

Responsibilities

• Provides direction to guarantee consistent achievement of key performance metrics.
• Meets, reports and communicates metric goal attainment for the assigned team.
• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.
• Coaches, mentors and develops agent team for skills expansion and promotional opportunities.
• Holds team meetings on a regular basis with direct reports.
• Resolves escalated customer issues.
• Maintains current employee records on direct reports.
• Ensures training needs of subordinates are met.

Skills

Communication skills

Leadership and coaching

Interpersonal skills

Analytical thinking

Team player

Job description

Ibex Limited in the Philippines is seeking a Team Manager to lead and coordinate the account’s activities, ensuring calls are handled professionally and service levels are met. You will guide a team of customer support agents, set performance targets and monitor results to drive excellence in service delivery.

The role emphasizes coaching, motivation and effective communication with clients and internal teams, with duties including training, escalation management and ensuring adherence to