Healthcare Team Leader

HR TechX Corp.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A healthcare staffing company in Cebu City is seeking a Team Lead to monitor and guide Nurses, ensuring adherence to policies and performance standards. The ideal candidate will have a Bachelor's Degree in Nursing and experience in the BPO/Healthcare sector, with leadership skills to effectively manage a team. This role includes providing training, daily briefings, and addressing any performance-related issues in a dynamic environment.

Qualifications

• 2-5 years of experience in the US BPO/Healthcare industry.
• Minimum of 1-2 years of Team Lead experience in a US Healthcare account.

Responsibilities

• Monitor activities of Nurses to assess compliance and productivity.
• Provide on-the-job training for direct reports.
• Communicate updates to team members.

Skills

Leadership skills

Interpersonal skills

Education

Bachelor's Degree in Nursing

Job description

Job Description

• Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
• Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
• Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
• Adjust to the needs of meeting service level agreements under supervision of Manager.
• Ensure training needs of team members are met.
• Successfully complete all client related training and keep record of the same.
• Hold team briefings on a daily basis with the team.
• Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.
• Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.
• Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).

Qualifications:

• Total of 2-5 years of experience in the US BPO/Healthcare industry.
• Bachelor's Degree in Nursing
• Minimum of 1-2 years of Team Lead experience in a US Healthcare account
• Excellent leadership and interpersonal relationship