Healthcare Support Agent | Mid Shift

Q2 Hr Solutions Inc.; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

Join a leading global healthcare company as a support staff in Taguig, where you will handle employee assistance and medical support services. Ideal candidates will have a medical background or similar experience in healthcare BPO, exhibit excellent communication skills, and strong attention to detail. Our supportive environment fosters growth and learning opportunities in healthcare administration and support roles.

Benefits

Supportive and collaborative work environment

Growth and learning opportunities in healthcare

Qualifications

• Medical background in healthcare or BPO is preferred.
• Excellent English communication skills (verbal and written).
• Strong attention to detail and organizational skills.

Responsibilities

• Handle inbound requests for Employee Assistance and Medical Support services.
• Book medical appointments and manage referrals efficiently.
• Ensure compliance with data protection and confidentiality policies.

Skills

Excellent English communication

Attention to detail

Organizational skills

Proficient in Microsoft Outlook

Proficient in Microsoft Word

Proficient in Microsoft Excel

Education

Medical background or experience in healthcare BPO

Job description

Key Responsibilities:

• Handle inbound requests for Employee Assistance, Medical Support, and Occupational Health services

• Respond professionally to calls and emails from clients and patients

• Book medical appointments and manage referrals accurately and efficiently

• Coordinate with physicians and support administrative case management

• Ensure compliance with data protection and confidentiality policies

• Support clinical teams with documentation and reporting

Qualifications:

Medical background or experience in healthcare BPO preferred
Excellent English communication skills (verbal and written)
Strong attention to detail and organizational skills
Proficient in Microsoft Outlook, Word, and Excel
Experience in Occupational Health is a plus

What We Offer:

• Be part of a global healthcare company committed to excellence

• A supportive and collaborative work environment

• Growth and learning opportunities in healthcare support and administration

Apply now and be part of a team that’s making a difference in health and wellness.