Healthcare QA Analyst - Night-Shift Quality Coach

Gratitude Philippines; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Gratitude Philippines in Quezon City is seeking a Healthcare Quality Assurance Analyst to monitor and evaluate inbound/outbound customer interactions, documenting issues and performance metrics for management review.

You will provide feedback and coaching to support education and development of team members, aiming to improve overall interaction quality and operational excellence on a nightly EST schedule.

Qualifications

• At least 1 year of experience in Healthcare QA.
• Must be able to start ASAP.
• College graduates preferred; undergraduate candidates with relevant experience will be considered.
• Proficiency: demonstrated ability to work independently within set frameworks and follow established courses of action.
• Schedule: must be available to work a night-shift schedule (following Eastern Standard Time).
• Location: willing to work on-site at TP Vertis, Quezon City.
• Competencies: strong ability to analyze performance data, identify trends, and develop relevant solutions to improve interaction quality.

Responsibilities

• Quality Monitoring: Evaluate customer interactions against quality standards and compliance protocols.
• Documentation: Record quality issues and performance measures, ensuring data is accurate for management reporting.
• Feedback & Coaching: Provide essential information to support the feedback and training processes for associates, fostering continuous improvement.
• Operational Excellence: Develop personal knowledge, share best practices, and contribute to the refinement of day-to-day activities and processes.
• Mentorship: Act as a subject matter expert, potentially guiding junior team members and supporting the achievement of operational objectives.

Skills

Healthcare QA

Data analysis

Independent work

Quality assurance

Education

Bachelor’s degree preferred

Job description

Gratitude Philippines in Quezon City is seeking a Healthcare Quality Assurance Analyst to monitor and evaluate inbound/outbound customer interactions, documenting issues and performance metrics for management review.

You will provide feedback and coaching to support education and development of team members, aiming to improve overall interaction quality and operational excellence on a nightly EST schedule.