Healthcare Front Desk Associate

Tahche Outsourcing Services Inc; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading healthcare outsourcing firm is seeking a Healthcare Front Desk Associate in Cebu City. The role involves assisting patients, setting appointments, and managing customer accounts. Ideal candidates have BPO experience in healthcare and familiarity with relevant codes. This full-time position requires working on US hours in-office.

Qualifications

• 1+ year of BPO experience in a healthcare insurance account.
• Experience in radiology accounts or digital imaging centers is a plus.
• Familiarity with CPT, ICD/ICD10, and DX codes is required.

Responsibilities

• Receive incoming calls from customers and assist them.
• Set up and confirm appointments for patients.
• Gather information related to customers' concerns.

Skills

BPO experience in healthcare

Appointment scheduling

Familiarity with CPT codes

Customer service skills

Job description

About the job Healthcare Front Desk Associate

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.

As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Receive incoming calls from customers and assist them with their needs
• Assist in setting appointments for patients and double-check appointment confirmation
• Gathers information related to customers concerns and provides appropriate resolution
• Open and maintain customer accounts by updating account information
• Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
• Process orders and label faxes received electronically
• Call patients to update them with their upcoming scheduled procedures including clinical preparations

QUALIFICATIONS:

• With BPO experience of at least 1 year in a healthcare insurance account
• Experience in radiology accounts/digital imaging centers is a plus
• Experienced with appointment scheduling and back office is a plus
• Must be familiar with CPT, ICD/ICD10, and DX codes