Healthcare Customer Service Representative

TTEC; Dumaguete; On-site; PHP 921,375 - 1,535,626; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is looking for a Healthcare Customer Service Representative in Dumaguete. In this role, you will resolve complex customer inquiries, ensuring a top-notch experience. With a commitment to your professional growth, TTEC offers a supportive environment and a comprehensive benefits package.

Ideal candidates should have at least 6 months of customer service experience and a Senior High school diploma. Join TTEC and be part of a diverse, community-minded team.

Qualifications

• 6 months or more of customer service experience.
• Senior High school graduate or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Experience with technology/computer systems.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers.

Skills

Customer service experience

Product knowledge

Computer experience

Education

Senior High school graduate or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative working onsite in Dumaguete, you’ll be a part of bringing humanity to business.

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between your customers’ experience being just average or exceptional.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring To The Role

• 6 months or more of customer service experience
• Senior High school graduate or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, into thousands of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vistas and for you to bring value to the table in your own unique way.

Primary Location

PH-Central Visayas-Dumaguete

Job

Customer Care Representative