Healthcare Customer Service Advocate (Provider Enrollment)

Imagenet Phils., Inc.; Makati; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Work Remotely

Competitive Pay + 13th Month Salary

Comprehensive HMO Coverage (Medical & 

Dental)

Equipment Provided

Career Growth

Immediate Hiring

Job summary

Imagenet Phils., Inc. is seeking a detail-oriented Provider Enrollment Advocate to support end-to-end enrollment of healthcare providers with payers.

You will work with providers, office staff, payers, and internal teams to ensure enrollment applications are accurate, complete, and submitted on time. The role emphasizes coordination, document management, following up on pending items, and helping providers move smoothly through enrollment.

Qualifications

• Associate degree or equivalent required or preferred.
• Minimum 4 years BPO healthcare experience (voice account required).
• Experience in Provider Enrollment, Provider Services, or Credentialing preferred.
• Knowledge of healthcare processes including claims, eligibility, benefits, and credentialing standards.
• Strong analytical, organizational, and multitasking skills.

Responsibilities

• Manage and monitor provider enrollment data for accuracy and timeliness.
• Coordinate enrollment based on payer requirements with providers and office staff.
• Prepare, organize, label, and maintain enrollment forms and documents.
• Submit enrollment packages to payers and ensure all requirements are fulfilled.
• Track enrollment status from start to finish and resolve pending items promptly.
• Communicate with providers and payers about status and updates.
• Train providers or office staff on enrollment processes and system usage.
• Maintain confidentiality and comply with regulatory policies.

Skills

Communication skills

Attention to detail

Organizational skills

Multitasking

Customer service

Education

Associate degree or equivalent

Tools

MS Office

Web-based systems

Job description

About the role

We are looking for a detail-oriented and customer-focused Provider Enrollment Advocate to support the end-to-end enrollment of healthcare providers with payers. In this role, you will work closely with providers, office staff, payers, and internal teams to ensure enrollment applications are accurate, complete, and submitted on time. This role is ideal for someone with strong healthcare BPO experience who enjoys coordination work, managing documentation, following through on pending items, and helping providers move smoothly through the enrollment process.

Key responsibilities

• Manage and monitor provider enrollment data, ensuring accuracy, completeness, and timely updates

• Coordinate with healthcare providers and office staff to ensure proper enrollment based on payer-specific requirements

• Prepare, organize, label, and maintain all enrollment forms, applications, and supporting documents

• Submit enrollment packages to payers and ensure all requirements are properly fulfilled

• Track enrollment status from initiation to completion and ensure timely resolution of pending items

• Communicate with providers and payers regarding enrollment status, requirements, and updates

• Train providers or office staff on enrollment application processes and system usage

• Ensure compliance with all federal, state, accreditation, and company policies

• Maintain strict confidentiality of all provider and patient-related information

• Follow security protocols for data handling, transmission, and storage (SFTP, encryption, TLS, PHI minimization)

About you

• Associate degree or equivalent experience preferred

• Minimum 4 years BPO healthcare experience (voice account required)

• Experience in Provider Enrollment, Provider Services, or Credentialing strongly preferred

• Knowledge of healthcare processes including medical & dental claims, eligibility & benefits, ICD-9 / ICD-10 coding (basic understanding), and credentialing standards

• Strong analytical, organizational, and multitasking skills

• Proficient in MS Office and web-based systems

• Strong attention to detail, organization, and accuracy

• Excellent communication and customer service skills

• Ability to manage multiple cases and deadlines efficiently

• Proactive, self-reliant, and solution-oriented mindset

Benefits

• Work Remotely

• Competitive Pay + 13th Month Salary

• Comprehensive HMO Coverage (Medical & Dental)

• Equipment Provided

• Career Growth – Be part of a dynamic and supportive team that values your expertise

• Immediate Hiring – Start ASAP and make an impact from day one

About us

Imagenet is a technology-forward healthcare operations partner with more than 25 years of experience helping healthcare payers manage critical administrative and operational processes. Founded in 2000 and headquartered in Tampa, Florida, Imagenet supports 150+ health plans through its payer clients. Our teams help improve efficiency, accuracy, visibility, and service across complex healthcare operations, including digital mailroom, claims adjudication, contact center, member communications, and related administrative functions. By combining experienced operational teams, proven processes, and purpose-built workflow technology, Imagenet helps payers keep essential processes moving for the members, providers, and communities they serve. Imagenet operates 10 secure facilities across the U.S. and one secure facility in Manila, Philippines.