Healthcare Collections Associate - Muntinlupa

UnitedHealth Group; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading healthcare organization is seeking an experienced professional for a role focused on managing medical bill collections. The ideal candidate will have healthcare account receivable experience and be skilled in negotiating payments with customers. This challenging position requires flexibility to work various shifts. Join us to make a significant impact on the health sector while advancing your career.

Benefits

Comprehensive benefits

Career development opportunities

Qualifications

• Experience in a BPO healthcare account.
• Familiarity with UB Claims and UB04 forms.
• Background in calling insurance for claim status and payment disputes.

Responsibilities

• Perform research on computer systems and document customer information.
• Contact customers to discuss and negotiate payment.
• Prepare and submit reports on medical bills and payment settlements.

Skills

Healthcare Account Receivable/Collections experience

Medical billing/AR collections

Phone communication

Problem-solving

Education

Completed at least 2 years of college

Tools

EPIC SYSTEM

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If that's you, get with us because this role at UnitedHealth Group is all about special. You'll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. It's an important role and it will take all of your skills. Join us and discover the exceptional training, support and opportunities to grow that you'd expect from a Fortune 5 leader.

Primary Responsibilities:

• Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information
• Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
• Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits
• Prepare and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It's a fast paced environment that requires focus and ability to multi-task throughout the day. This is a 40 hour, full time role working flexible shifts, sometimes including evenings or Saturdays. We require our employees to be flexible enough to work any shift, any day of the week during those hours.

Required Qualifications:

• Completed at least 2 years of college
• 12+ months experience in Healthcare Account Receivable/Collections in a BPO setting
• Experience in medical billing/AR collections
• Experience in a BPO Healthcare Account
• Moderate work experience within own function
• Familiarity with UB Claims and UB04 forms
• Background in calling insurance (Payer) for claim status and payment disputes
• Familiar with EPIC SYSTEM
• Willing to work on-site

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.