Healthcare AR Operations Lead (Onsite)

Med-Metrix, LLC; Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

Med-Metrix, LLC is seeking an Operations Supervisor - Healthcare AR Followup to oversee the daily activities of the AR team in a healthcare setting onsite in the Philippines. You will supervise follow-up workflows, monitor performance, and ensure timely collections while upholding HIPAA and information security standards.

You’ll coordinate QA reviews, staff training, and reporting, work with clients and internal teams, and enforce policy-driven processes.

Qualifications

• At least 3 years experience in a hospital business office setting or similar setting.
• Experience in Hospital/Facility billing and Home Infusion billing.
• Excellent interpersonal, communication and organizational skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Monitors and coordinates follow up activities to ensure work assignments are equitable, and accounts receive timely follow up and collection goals are met
• Perform weekly QA review of their team’s work
• Weekly review of staff productivity reports
• Provide weekly staff productivity updates to the AR Analyst
• Provide assistance/resolution to external and internal client inquiries
• Prepares and maintains reports or logs as required
• Maintain a current working knowledge of all healthcare related issues and regulations
• Identifies issues and works with the manager and director to get them resolved
• Provide training, monitoring and feedback as well as disciplinary action as necessary
• Maintain a professional attitude
• Maintain confidentiality at all times
• Monitors their teams attendance and PTO usage
• Other duties as assigned by their management team
• Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion
• Report any security or HIPAA violations or concerns for your team to the HIPAA Officers in a timely fashion
• Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforce such for all direct reports
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team

Skills

AR follow-up

Interpersonal skills

Communication skills

Microsoft Office

Tools

Hospital billing systems

HIPAA compliance

Job description

Med-Metrix, LLC is seeking an Operations Supervisor - Healthcare AR Followup to oversee the daily activities of the AR team in a healthcare setting onsite in the Philippines. You will supervise follow-up workflows, monitor performance, and ensure timely collections while upholding HIPAA and information security standards.

You’ll coordinate QA reviews, staff training, and reporting, work with clients and internal teams, and enforce policy-driven processes.