Healthcare Agents (w/ Project Completion Bonus, Contract-Based)

UST; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A reputable company in Metro Manila is seeking a Customer Service Associate to provide exceptional service through inbound call operations. The ideal candidate will have at least 1 year of contact center experience and strong communication skills. Responsibilities include responding to customer inquiries and maintaining documentation of all calls. This role requires full onsite work, and a project completion bonus will be offered at the end of the contract term.

Benefits

Project completion bonus

Qualifications

• At least 1 year of contact center experience.
• Knowledge of coding, billing, and medical terminology is beneficial.
• Full onsite work is required.

Responsibilities

• Provide exceptional customer service via inbound calls.
• Document calls in ticketing and tracking systems.
• Act as liaison between claims department and providers.

Skills

Customer assistance

Verbal and written communication

Attention to detail

Problem-solving

MS Office proficiency

Education

High school degree

College level education

Job description

• The Customer Service Associate will provide exceptional customer service to UST customers via inbound Call Center Operations

• Receive and respond to inbound phone calls for customer assistance

• Respond to outbound phone call requests

• Document all calls in ticketing and tracking systems

• Respond to customer inquiries and provide data to customers within a required time frame

• Act as liaison between claims department and providers

• Research customer claims in the primary payor systems

• Ensure highest level of customer service on every call

• Perform other duties as assigned or necessary

• Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts

Required Skills/Abilities

• High school degree required; college level an advantage

• At least 1 year of contact center experience

• Knowledge of physician practice and hospital coding, billing and medical terminology, CPT, HCPCS, ICD-9 and ICD-10 an advantage

• Excellent verbal and written communication skills.

• Good Attention to detail and problem solving skills

• Proficiency with MS Office applications, especially Word and Excel

• Amenable to full onsite work (McKinley)

• Hired candidates will be provided project completion bonus at the end of contract term (4-5 months)