Head of Operations APAC Live & Monetization, Trust & Safety

ByteDance; Pasig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

A leading technology company is seeking a strategic leader for their Trust & Safety operations in Metro Manila, Philippines. This role involves ensuring alignment with global objectives and managing high-performing teams. The ideal candidate will have over 5 years of experience in operations and vendor management, with a strong focus on risk mitigation and continuous improvement. Join us to inspire creativity and enrich life while ensuring safety in our global online community.

Benefits

Health and wellbeing programs

Inclusive workplace environment

Opportunities for career growth

Qualifications

• 5+ years of leadership experience in operations and vendor management.
• Proven record of driving operational strategies in complex environments.
• In-depth expertise in Trust & Safety frameworks and processes.

Responsibilities

• Provide strategic leadership for APAC Trust & Safety operations.
• Design and lead operational frameworks driving efficiency.
• Oversee performance through analysis of KPIs and insights.

Skills

Strategic leadership

Operational efficiency

Risk mitigation

Vendor management

Analytical skills

Job description

Responsibilities

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Key Responsibilities:

• Provide strategic leadership for APAC Trust & Safety operations, ensuring alignment with global objectives and organizational vision.
• Design and lead complex, scalable operational frameworks that drive efficiency, resilience, and measurable impact across diverse APAC markets and multiple layers of management.
• Lead, mentor, and develop high-performing operations teams, fostering a culture of accountability, innovation, and continuous improvement.
• Oversee operational performance through rigorous analysis of KPIs and data-driven insights, ensuring delivery of key business outcomes.
• Own end-to-end strategic vendor management across multiple countries, ensuring accountability for performance, strict compliance with regulatory and internal standards, and consistent delivery of high-quality services through long-term partnership development.
• Proactively identify and address systemic operational challenges and vendor-related risks through cross-functional collaboration and structured problem-solving.
• Act as a senior liaison with policy, legal, and product teams to ensure Trust & Safety operations are deeply integrated with broader platform safety initiatives.
• Champion and drive enterprise-level transformation and change management programs that elevate the maturity and scalability of Trust & Safety operations.

Qualifications

Minimum Qualifications:

• 5+ years of progressive leadership experience in operations and vendor management, preferably within global or multi-regional organizations.
• Proven track record of driving high-impact operational strategies and leading teams in dynamic, fast-paced, and highly complex environments.
• In-depth expertise in Trust & Safety frameworks, risk mitigation, and operational execution at scale.
• Advanced analytical skills with a strong focus on performance measurement, vendor accountability, and continuous process improvement.
• Demonstrated success in leading large-scale, cross-functional initiatives and managing complex organizational change.

Preferred Qualifications:

• Exceptional communication and influencing skills, with the ability to engage effectively across technical and non-technical stakeholders at all levels, including executive leadership.
• Extensive experience navigating matrixed organizations and managing diverse stakeholder relationships to align on strategic priorities.
• Proven capability in supporting employee wellbeing within high-pressure, psychologically demanding environments.
• Prior experience working within or supporting social media platforms, with an understanding of content moderation challenges, platform safety policies, and community trust dynamics.

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

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