Head of Human Resources

ING Hubs Philippines; Metro Manila; Hybrid; PHP 6,000,000 - 10,000,000; Full time

Benefits offered by this job

Global network access

Leadership development

International collaboration

Job summary

ING Hubs Philippines seeks a visionary Head of HR to lead the people agenda for the hub, shaping culture, workforce transformation, and leadership development at scale. You will translate global priorities into a forward-looking local people strategy that enables business success and sustainable growth.

You will lead a high-performing HR organization focused on workforce transformation, talent, and employee experience while partnering with senior leaders and global HR teams to drive data-driven

Qualifications

• Bachelor's degree in HR/Business Administration or related field; Master's preferred.
• 15+ years of progressive HR leadership experience.
• Significant experience in large, international, matrixed organizations.
• Advising senior leaders on strategic workforce, organizational, talent, and transformation initiatives.
• Strong workforce planning, organizational design, change management, employee engagement, and culture development.
• Deep understanding of HR operating models, talent acquisition, employer branding, leadership development, and internal mobility.
• Knowledge of local employment legislation and regulatory requirements.
• Excellent stakeholder management, communication, and influencing skills.

Responsibilities

• Define and execute the HR strategy for ING Hubs Philippines, aligning local priorities with ING's global people agenda.
• Serve as trusted advisor to senior leaders on workforce planning, organization design, leadership, talent, culture, and employee experience.
• Lead and develop a high-performing HR function that delivers value-added, efficient, and scalable services.
• Drive workforce transformation, including strategic workforce planning, capability building, reskilling, upskilling, and internal mobility.
• Lead talent, succession, leadership development, employer branding, and talent acquisition initiatives.
• Foster an engaging, inclusive, and high-performance culture that reflects ING's values and ambitions.
• Ensure compliance, strong governance, and effective risk management across all HR activities.
• Drive operational excellence through simplification, automation, AI, and people analytics.
• Manage the people and social impact of organizational change while supporting leaders and employees throughout transformation journeys.

Skills

Strategic HR leadership

Workforce planning

Organizational design

Change management

Employee engagement

Culture development

Employer branding

Leadership development

Internal mobility

Stakeholder management

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Master's degree preferred

Job description

Head of HR – ING Hubs Philippines

At ING, we believe people are the driving force behind innovation, growth, and transformation. As banking continues to evolve, so do the skills, capabilities, and experiences needed to shape the future.

We're looking for a visionary and transformational Head of HR to lead the people agenda for ING Hubs Philippines, the largest location within ING's global Hubs network. This is a unique opportunity to influence the future of a 13,000+ employee global organization while shaping culture, talent, workforce transformation, and leadership development at scale.

Role Summary

As Head of HR for ING Hubs Philippines, you will serve as a strategic partner to the Head of ING Hubs Philippines, the local Management Team, and the Global Head of HR ING Hubs. You'll be responsible for translating global priorities into a forward-looking local people strategy that enables business success and sustainable growth.

You will lead a high-performing HR organization focused on workforce transformation, talent and leadership development, organizational effectiveness, employee experience, and responsible people management. Through data-driven decision-making, innovation, and strong stakeholder engagement, you will help shape the future of work within ING Hubs Philippines.

About the Team

ING Hubs is a global network of more than 13,000 colleagues across the Philippines, Poland, Romania, Slovakia, Türkiye, and Spain. The Hubs play a critical role in helping ING accelerate innovation, scale capabilities, and deliver services that support both Wholesale Banking and Retail Banking worldwide.

As a member of the local Management Team, you will work closely with senior business leaders, global HR teams, Centers of Expertise, and external stakeholders to shape a modern, inclusive, and high-performing workplace.

What You'll Be Doing

• Define and execute the HR strategy for ING Hubs Philippines, aligning local priorities with ING's global people agenda.
• Serve as a trusted advisor to senior leaders on workforce planning, organization design, leadership, talent, culture, and employee experience.
• Lead and develop a high-performing HR function that delivers value-added, efficient, and scalable services.
• Drive workforce transformation, including strategic workforce planning, capability building, reskilling, upskilling, and internal mobility.
• Lead talent, succession, leadership development, employer branding, and talent acquisition initiatives.
• Foster an engaging, inclusive, and high-performance culture that reflects ING's values and ambitions.
• Ensure compliance, strong governance, and effective risk management across all HR activities.
• Drive operational excellence through simplification, automation, AI, and people analytics.
• Manage the people and social impact of organizational change while supporting leaders and employees throughout transformation journeys.

Required Skills & Experience

Must-Have

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
• 15+ years of progressive HR leadership experience.
• Significant experience within large, complex, international, and matrixed organizations.
• Demonstrated success advising senior leaders on strategic workforce, organizational, talent, and transformation initiatives.
• Strong expertise in workforce planning, organizational design, change management, employee engagement, and culture development.
• Deep understanding of HR operating models, talent acquisition, employer branding, leadership development, and internal mobility.
• Knowledge of local employment legislation and regulatory requirements.
• Excellent stakeholder management, communication, and influencing skills.

What Will Help You Succeed

• Global mindset and experience working across cultures and geographies.
• Strong strategic thinking combined with operational excellence.
• Ability to navigate ambiguity and lead during periods of transformation.
• Passion for building inclusive, high-performing teams and developing future-ready talent.
• Curiosity about emerging workforce trends, technology, AI, and the future of work.

What We Offer

• A high-impact leadership role within ING's largest global Hub.
• The opportunity to shape the future workforce strategy of a leading international financial institution.
• Exposure to executive stakeholders across ING's global network.
• A collaborative, diverse, and purpose-driven work environment.
• Opportunities to lead transformation, innovation, and culture initiatives with lasting impact.
• Continuous opportunities for growth, development, and international collaboration.

We believe diverse perspectives strengthen our organization. If you're excited about this opportunity but don't meet every requirement, we encourage you to apply and bring your unique experience to the conversation.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us.