Head of Cold Calling & Dialer Ops

iSpeedToLead; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

iSpeedToLead is seeking a seasoned Cold Calling Team Director to launch and scale a dedicated call center, supplementing lead volume from vendors while aligning with product, data, and engineering teams. You will shape structure, hiring plans, and processes, building a high-performing operation from scratch.

You will hire, train, and manage callers, team leads, and QA as the team grows from a small crew to 30–50+ agents, optimizing dialing strategy and deliverability for top results.

Qualifications

• 5+ years in cold calling operations, preferably real estate wholesaling.
• Proven track record building or scaling outbound calling teams from scratch.
• Deep understanding of dialing systems, number reputation, spam flagging, and deliverability.
• Experience with CRMs and dialers such as ReadyMode, Podio, GoHighLevel, or similar.

Responsibilities

• Build the cold calling operation from scratch, including structure, hiring plan, and processes.
• Hire, train, and manage callers, team leads, and QA as the team scales from 2–3 to 30–50+ people.
• Design and optimize dialing strategy, number rotation, warm-up, and deliverability to maintain high connect rates.
• Set up and improve lead qualification standards to ensure every lead is marketplace-ready and compliant.
• Monitor performance metrics (connect rate, leads per caller, rejection rate, cost per lead) and act on them daily.
• Work closely with product, data, and engineering teams to integrate dialer, CRM, and lead pipelines.
• Run real-time coaching and performance management during US calling hours to improve team output and quality.

Skills

Cold calling operations

Outbound calling teams

Dialing systems & deliverability

CRM and dialer experience

Analytical mindset

English communication

Team leadership

Tools

ReadyMode

Podio

GoHighLevel

Job description

iSpeedToLead is seeking a seasoned Cold Calling Team Director to launch and scale a dedicated call center, supplementing lead volume from vendors while aligning with product, data, and engineering teams. You will shape structure, hiring plans, and processes, building a high-performing operation from scratch.

You will hire, train, and manage callers, team leads, and QA as the team grows from a small crew to 30–50+ agents, optimizing dialing strategy and deliverability for top results.