Head of Client and Broker Engagement

AIG Shared Services - Business Processing, Inc.; Makati; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

AIG Philippines is seeking a Head of Client and Broker Engagement to lead strategic relationships with brokers and major clients. You will coordinate with cross-functional teams to deliver market-leading insurance solutions and superior client experiences, while shaping growth strategies with distribution partners.

Ideal candidates bring deep insurance experience, strong leadership, and a track record of building influential partnerships, with focus on governance and data-driven insights to

Qualifications

• Strong insurance industry experience, including frontline underwriting or broking.
• Extensive broker relationship management experience.
• Proven track record in managing, engaging and building relationships with major clients.
• Experience in managing high performing teams.
• Solid understanding of insurance management information reports and accounts.
• Additional experience in sales, business development or marketing preferable.

Responsibilities

• Oversee and strengthen AIG Philippines’ relationship with distribution partners and key clients.
• Develop mutual growth strategies and joint marketing with distribution partners.
• Focus on Top 20 Major Clients for greater engagement and product penetration.
• Collaborate with Product & Geography leads to develop and deliver innovative products via distribution partners.
• Work with internal departments to ensure optimal service to partners and clients.
• Articulate risk appetite to distribution partners and key clients.
• Support Client & Broker analytics to provide insights for strategy and performance.
• Ensure governance, controls and regulatory compliance for client/broker activities.

Skills

Insurance industry experience

Broker relationship management

Major client relationships

Team leadership

MI reports & accounts understanding

Sales/BD/Marketing exposure

Job description

Head of Client and Broker Engagement

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Client and Broker Engagement to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Client and Broker Engagement

Our Client and Broker Engagement (CBE) team manages AIG’s major client relationships across all product lines, as well as driving new business activity. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs.

How you will create an impact

• You will proactively oversee, manage and strengthen AIG Philippines’ relationship with our distribution partners (i.e., brokers, reinsurance brokers, cedants, agents, partnerships, etc.) and key clients. Sourcing opportunities to support our business where we have competitive advantage, and in delivering differentiated value to distribution partners and key clients.

• Continuously develop mutual growth strategies and joint marketing initiatives with our distribution partners, including account targeting and cross-selling, client & broker seminars, and other strategies to maximize client interaction.

• With focus on Top 20 Major Clients, driving further engagement and product penetration.

• You will partner with Product & Geography leads at the country and regional levels to develop, position, market, and deliver innovative, market-leading products and services through our distribution partners.

• You will work closely with the General Manager, Underwriting, Legal, Claims, Finance and other departments to ensure optimal service is provided to our distribution partners and our key clients.

• You will also collaborate closely with internal stakeholders to ensure the clear articulation of our risk appetite to our distribution partners and key clients.

• Support the delivery of Client & Broker analytics, providing insights to business leaders that support them in driving and monitoring performance, and strategy-setting.

• Ensure the required standards of governance, systems & controls, and regulatory compliance are established and maintained to support key client and broker engagement activities.

• Collaborate often with Claims team to ensure a reputation of Claims excellence in the marketplace.

• You will serve as a member of the AIG Philippines Leadership Team.

• Actively participate in thought leadership and knowledge sharing initiatives and opportunities across the local market to promote AIG’s brand in the marketplace.

• Engage with non-client/broker external stakeholders such as the Board and regulators, as required.

What you’ll need to succeed

Leadership Skills:

• A commercial thinker with deep knowledge of insurance and financial services industry; an ability to determine how external changes or decisions will impact the company, and plan accordingly. Strong financial acumen; able to anticipate, identify, and explain the financial implications of decisions

• A strategic thinker and executer who develops a bold vision and distinct strategies that result in competitive advantage; an individual who also translates strategies into specific objectives and plans; and someone who understands the growth drivers of the business and prioritizes initiatives that will accelerate AIG Philippines’ momentum; an innovator and brand builder.

• A market influencer who builds strategic relationships and alliances with key external stakeholders, influencing decisions to advance the organization's objectives and enhance the growth potential of the company in the country.

• An AIG ambassador who will strengthen the AIG brand within the marketplace by representing AIG persuasively and effectively in important internal and external settings.

• A collaborative people leader with a proven track record of managing cross-functional teams in a matrix organization, with the ability to influence stakeholders.

Professional / Technical Skills and Experience

• Strong insurance industry experience, including frontline underwriting or broking

• Extensive broker relationship management experience

• Proven track record in managing, engaging and building relationships with major clients

• Experience in managing high performing teams

• Solid understanding of insurance management information reports and accounts

• Additional experience in sales, business development or marketing preferable

Personal Competencies

• Excellent communication skills

• Good mathematical skills, including mental arithmetic and numerical analysis using Excel

• Strong negotiation, interpersonal and relationship management skills

• Demonstrates leadership potential

• Strong presentation skills

• Determined and motivated, demonstrates initiative, goal-orientated

• Attention to detail

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to••••@aig.com.

Functional Area: SM - Sales & MarketingAIG Philippines Insurance Inc