Head Investor Services

Partners Group; Taguig; On-site; PHP 2,000,000 - 4,000,000; Full time

Benefits offered by this job

Professional international working environment

Education assistance program

One-month sabbatical after five years

Collaborative work culture

Fun office team events

Volunteer opportunities

Job summary

A global investment management firm is seeking a seasoned professional to oversee Investor Services activities. The role involves managing a team, ensuring quality delivery, and enhancing client experiences. Candidates should have 8-10 years of relevant experience, especially in Investor Services or closely related fields, demonstrating strong people management and communication skills. This position offers a dynamic environment with opportunities for professional growth and various employee benefits.

Qualifications

• 8–10 years of experience in Investor Services or closely related areas.
• End-to-end functional know-how across financial services operations.
• Good understanding of fund accounting and financial statements.
• Demonstrated track record of leading initiatives or projects with broad cross-team impact.
• Confident communicator who can collaborate with sales colleagues and stakeholders across multiple countries.
• Solutions-oriented, forward-looking, and creative—able to identify issues, propose improvements, and drive implementation in a dynamic environment.

Responsibilities

• Ensure timely delivery of Investor Services activities.
• Maintain and evolve the quality framework.
• Act as a key liaison across teams and clients.
• Improve processes, tools and service offering: contribute ideas and implement improvements that enhance client experience, scalability, and control environment.
• Lead and develop the team: coach team members, support performance management, and build a high-performing culture aligned to our values.
• Build for the future: support talent acquisition, succession planning, KPI adherence, and forward-thinking team structures that enable sustainable growth.

Skills

People management

Client relationship management

Solutions-oriented

Risk mitigation

Cross-team collaboration

Job description

What it's about

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What you’ll do

• Own operational execution: ensure timely, accurate delivery of Investor Services activities across the team; manage workload planning and resource allocation.
• Drive quality and risk mitigation: maintain and evolve the quality framework, perform quality assurance testing, conduct root cause analysis, and implement preventive measures.
• Partner with stakeholders: act as a key liaison across sales, operational teams and clients; communicate and coordinate effectively across countries and time zones.
• Improve processes, tools and service offering: contribute ideas and implement improvements that enhance client experience, scalability, and control environment.
• Lead and develop the team: coach team members, support performance management, and build a high-performing culture aligned to our values.
• Build for the future: support talent acquisition, succession planning, KPI adherence, and forward-thinking team structures that enable sustainable growth.

What we expect

• 8–10 years of relevant experience in Investor Services / Transfer Agency / Private Wealth / fund servicing or closely related areas, including people management and team development, ideally gained in an international environment, with a strong service orientation and a proven track record of service excellence.
• Demonstrated end-to-end functional know-how across financial services operations, such as Hedge Fund/Private Equity operations with an ability to translate business needs into actionable plans and day-to-day execution.
• Prefer candidates with good understanding of fund accounting, fund documentation, financial statements and NAV drivers; comfortable discussing various impact, drivers, and operational implications with key and senior stakeholders.
• Demonstrated track record of leading initiatives or projects with broad (cross-team or firm-wide) impact.
• Confident communicator who can collaborate with sales colleagues and stakeholders across multiple countries.
• Solutions-oriented, forward-looking, and creative—able to identify issues, propose improvements, and drive implementation. Comfortable working in a dynamic environment.

What we offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:

• Professional, international working environment
• Challenging, rewarding career within a growing company
• Collaborative environment, with on-the-job training and mentorship opportunities
• One-month sabbatical after every five years of service
• Education assistance program
• Fun office and team events, including volunteer opportunities to connect with and help our local communities

www.partnersgroup.com

Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at [e-mail]