Hardware CAM Support Engineer Remote Diagnostics

LECTRA Gruppe; Mexico; On-site; PHP 2,769,230 - 3,692,307; Full time

Job summary

LECTRA Gruppe is looking for a Customer Support Engineer for their North America Expertise Center, based in Pampanga, Mexico. This role requires direct customer interaction to troubleshoot and assist with CAM-related technical issues.

The ideal candidate should have 2-5 years of relevant experience, strong communication skills, and be fluent in both English and Spanish. Knowledge of Sales Force CRM and Windows applications is preferred. Join Lectra in shaping the future of technology through industry-leading solutions.

Qualifications

• 2 – 5 years of experience in troubleshooting and consulting.
• Must be fully PC literate with Windows OS experience.
• Fluency in English and Spanish is necessary.

Responsibilities

• Investigate equipment failures to diagnose faulty operation.
• Provide assistance on CAM applications issues.
• Log all call activities into the Sales Force service monitoring software.

Skills

Troubleshooting skills

Communication skills

Process analysis

Adaptability

Tools

Sales Force Service Cloud CRM

MS Windows applications

Job description

LECTRA Gruppe is looking for a Customer Support Engineer for their North America Expertise Center, based in Pampanga, Mexico. This role requires direct customer interaction to troubleshoot and assist with CAM-related technical issues.

The ideal candidate should have 2-5 years of relevant experience, strong communication skills, and be fluent in both English and Spanish. Knowledge of Sales Force CRM and Windows applications is preferred. Join Lectra in shaping the future of technology through industry-leading solutions.