HANA DB Admin

Turtle Trax S.A.; Mexico; On-site; PHP 3,076,923 - 4,307,692; Full time

Job summary

Turtle Trax S.A. is looking for an SAP HANA Administrator in Pampanga, Mexico to provide L2/L3 support for complex SAP landscapes. The ideal candidate should demonstrate expertise in HANA/Sybase database administration while adhering to SLAs and KPIs.

Key responsibilities include delivering technical support for SAP HANA, handling incidents promptly, and managing database operations. Proactive issue resolution and excellent communication skills are essential for success in this role.

Qualifications

• Hands-on experience in HANA and Sybase database operations.
• Familiarity with ITIL processes and SLA/KPI tracking.
• Excellent troubleshooting, documentation, and communication skills.

Responsibilities

• Deliver L2/L3 technical support for SAP HANA infrastructure.
• Administer HANA and Sybase databases, including backup and recovery.
• Handle P1/P2 incidents with urgency and precision.

Skills

HANA and Sybase database operations

Troubleshooting

Communication skills

ITIL processes

Job description

We are seeking an SAP HANA Administrator to provide L2/L3 support for complex SAP landscapes. The ideal candidate will demonstrate deep technical expertise in HANA/Sybase database administration, proactive issue resolution, and cross‑functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.

Key Responsibilities

• Deliver L2/L3 technical support for SAP HANA infrastructure in compliance with SLAs and KPIs.
• Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management.
• Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de‑escalation.
• Track and report SLA/KPI metrics; ensure compliance with ITIL best practices.

Required Skills & Competencies

• Hands‑on experience in HANA and Sybase database operations.
• Experience in managed service delivery and global support environments.
• Familiarity with ITIL processes and SLA/KPI tracking.
• Excellent troubleshooting, documentation, and communication skills.
• Prior experience in ECS (Enterprise Cloud Services) is considered an advantage.