Guidewire PolicyCenter Business Analyst - Hybrid

Lennor Group; Taguig; Hybrid; PHP 1,500,000 - 2,100,000; Full time

Job summary

PaxSigna, a PaxSigna unit of Lennor Group, seeks a Senior Business Analyst with extensive Guidewire PolicyCenter experience. Hybrid work setup with global insurance clients in North America, Europe, and APAC. You will drive requirements, design, and coordination across business and tech teams to deliver compliant policy administration solutions.

The role emphasizes workshop facilitation, documentation, test support, and leadership of cross-functional initiatives within an insurance domain.

Qualifications

• Bachelor's degree in Business, Insurance, Information Technology, Engineering, or a related discipline.

Responsibilities

• Collaborate with stakeholders to gather, analyze, validate, and document business requirements for Guidewire PolicyCenter implementations and enhancements.
• Conduct requirements workshops, stakeholder interviews, and discovery sessions to understand policy administration processes and business needs.
• Create and maintain BRDs, FRSs, user stories, acceptance criteria, process flows, and use cases.
• Perform gap analysis and recommend process improvements while maintaining requirements traceability throughout the project lifecycle.
• Analyze and document requirements related to new business processing, renewals, policy changes and endorsements, cancellations, reinstatements, underwriting, rating and pricing, product configuration, and policy servicing.
• Translate business requirements into functional solutions with Guidewire capabilities and industry best practices.
• Serve as liaison between business users and technical teams; facilitate walkthroughs and solution reviews.
• Support project estimation, planning, SIT/UAT coordination, and defect triage/resolution.
• Validate delivered solutions against requirements and acceptance criteria.
• Participate in Agile/Scrum ceremonies and backlog refinement.
• Prioritize backlog items with Product Owners and coordinate with cross-functional teams.
• For senior/lead roles, drive large-scale workshops, lead end-to-end design, mentor juniors, and collaborate with client leadership and enterprise architects.
• Support roadmap planning and policy administration transformation initiatives.

Skills

Guidewire PolicyCenter

Requirements gathering

Gap analysis

User stories

Functional specifications

Policy lifecycle

Agile/Scrum

Stakeholder management

Communication

Analytical thinking

Process modeling

Education

Bachelor's degree in Business/Insurance/IT/Engineering

Tools

Jira

Confluence

Azure DevOps

Visio

Lucidchart

Microsoft Office

Job description

COMPANY OVERVIEW

Our client is an organization operating within the BPO Industry, focused on providing tech solutions. The company serves North American, European, and APAC regions and is committed to delivering quality solutions, operational excellence, and sustainable business growth. Additional information about the organization will be shared with selected candidates at the appropriate stage of the recruitment process.

Location: BGC

Work Setup: Hybrid, 3 Days WFH and 2 Days Onsite

Compensation Flexibility: Open to negotiation for highly qualified candidates.

KEY RESPONSIBILITIES

• Collaborate with business stakeholders, underwriters, product owners, and technical teams to gather, analyze, validate, and document business requirements for Guidewire PolicyCenter implementations and enhancements.
• Conduct requirements workshops, stakeholder interviews, and discovery sessions to understand policy administration processes and business needs.
• Create and maintain Business Requirements Documents (BRDs), Functional Requirements Specifications (FRSs), user stories, acceptance criteria, process flows, and use cases.
• Perform gap analysis and recommend process improvements while maintaining requirements traceability throughout the project lifecycle.
• Analyze and document requirements related to new business processing, renewals, policy changes and endorsements, cancellations, reinstatements, underwriting, rating and pricing, product configuration, and policy servicing.
• Work with Solution Architects and development teams to translate business requirements into functional solutions aligned with Guidewire capabilities and industry best practices.
• Serve as the liaison between business users and technical teams, facilitating requirement walkthroughs, design discussions, and solution reviews.
• Manage communications with key stakeholders and business subject matter experts (SMEs), and support project estimation and planning activities.
• Review and validate test scenarios and test cases, support System Integration Testing (SIT) and User Acceptance Testing (UAT), and coordinate defect triage and resolution.
• Validate delivered solutions against agreed business requirements and acceptance criteria.
• Participate in Agile/Scrum ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Work with Product Owners to prioritize backlog items and coordinate with cross-functional teams to support timely project delivery.
• For senior and lead-level roles, drive large-scale requirements workshops, lead end-to-end functional design, mentor junior Business Analysts, and collaborate with client leadership and enterprise architects.
• Support roadmap planning and policy administration transformation initiatives, ensuring solutions align with organizational goals and Guidewire best practices.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Insurance, Information Technology, Engineering, or a related discipline.
• 6-10 years of overall professional experience, with at least 3 years working on Guidewire PolicyCenter projects.
• Proven experience in insurance business analysis, particularly within Property & Casualty (P&C) insurance.
• Strong functional knowledge of Guidewire PolicyCenter, policy administration processes, and the insurance policy lifecycle.
• Experience gathering and documenting requirements, performing functional and gap analysis, creating user stories, and developing functional specifications.
• Understanding of PolicyCenter product models, coverage configuration, underwriting rules, rating and pricing, policy transactions, account management, and contact management.
• Knowledge of policy lifecycle processes, including new business, policy issuance, renewals, endorsements, cancellations, and reinstatements.
• Experience working in Agile project environments and collaborating with business and technology teams.
• Strong stakeholder management, analytical, problem-solving, documentation, and process modeling skills.
• Excellent verbal and written communication skills, with the ability to facilitate discussions and present functional solutions effectively.

PREFERRED QUALIFICATIONS

• Guidewire ACE Certification – PolicyCenter (highly preferred).
• Guidewire Certified Specialist – PolicyCenter certification.
• Guidewire Cloud certification.
• Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), SAFe Agilist, or other Scrum certifications.
• Experience with Guidewire Cloud Platform, upgrades, migrations, and transformation initiatives.
• Exposure to integrations involving BillingCenter, ClaimCenter, third-party rating engines, and document management systems.
• Basic understanding of APIs, REST services, and Guidewire architecture.
• Experience supporting digital policy administration transformation programs.
• Additional insurance-related certifications or experience across multiple insurance product lines.

REQUIRED SKILLS & TECHNOLOGIES

• Guidewire PolicyCenter: Policy administration, product model, coverage configuration, underwriting rules, rating and pricing, policy transactions, account management, contact management, renewals, endorsements, cancellations, and reinstatements.
• Business Analysis: Requirements gathering, functional analysis, gap analysis, impact analysis, user story creation, acceptance criteria, requirements traceability, and backlog management.
• Process Modeling & Documentation: BRDs, FRSs, use cases, process mapping, process flows, UML, BPMN, and functional documentation.
• Insurance Domain: Property & Casualty insurance, commercial and personal lines, underwriting workflows, policy lifecycle management, insurance products, risk assessment, premium calculation, and regulatory compliance.
• Testing & Validation: SIT, UAT coordination, test scenario and test case reviews, defect triage, and requirements validation.
• Tools & Platforms: Jira, Confluence, Azure DevOps, Visio, Lucidchart, and Microsoft Office Suite.
• Integration & Architecture: Guidewire architecture, APIs, REST services, BillingCenter, ClaimCenter, third-party rating engines, and document management integrations.
• Delivery Methodologies: Agile/Scrum, sprint planning, backlog refinement, sprint reviews, retrospectives, and SDLC practices.
• Professional Competencies: Stakeholder management, facilitation, client communication, analytical thinking, problem-solving, collaboration, and organizational skills.

ABOUT PAXSIGNA

PaxSigna is a specialist talent solutions division of the Lennor Group focused on Technology, Semiconductor & Electronics, and Advanced Engineering. We partner with startups, growth-stage businesses, and multinational enterprises to connect exceptional talent with transformative opportunities across highly specialized markets.

EQUAL OPPORTUNITY STATEMENT

PaxSigna is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.

DATA PRIVACY NOTICE

By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment-related purposes in accordance with applicable data privacy laws and regulations.

LEGAL NOTICE

PaxSigna is a specialist talent solutions division of the Lennor Group. Recruitment and talent acquisition services are facilitated through Lennor Metier Consulting Philippines, Inc., the group's duly registered operating entity in the Philippines.