Guidewire ClaimCenter Business Analyst - Hybrid

Lennor Group; Taguig; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Job summary

Lennor Group, via PaxSigna, seeks an experienced Business Analyst to lead Guidewire requirements, UAT, and inter-system integrations for a global insurance client. Hybrid setup in Metro Manila with strong stakeholder engagement.

You will translate business needs into functional specs, manage backlogs, and support SDLC activities from design through production support, leveraging Jira, Azure DevOps, and Confluence.

Qualifications

• Minimum 6 years of IT experience with strong Business Analysis background.
• At least 2 years on Guidewire ClaimCenter implementation/enhancement.
• Experience delivering end-to-end Guidewire ClaimCenter projects.

Responsibilities

• Collaborate with stakeholders to elicit and document requirements.
• Translate requirements into functional specs and user stories.
• Lead workshops, interviews, and elicitation sessions.
• Analyze claims processes for improvements and automation opportunities.
• Coordinate with Guidewire developers during design and implementation.
• Support UAT planning, defect triage, and sign-offs.
• Maintain BRD, functional specs, data mappings, and test scenarios.
• Participate in Agile/Scrum ceremonies and backlog refinement.

Skills

Guidewire

Insurance domain

Business analysis

Process modeling

UAT testing

Agile/Scrum

Jira

Azure DevOps

Confluence

Data analysis

Education

Bachelor's degree

Guidewire ACE Certification

PMI-PBA/CSM/SAFe

Tools

Guidewire ClaimCenter

Jira

Azure DevOps

Confluence

SQL

DataHub

InfoCenter

Job description

COMPANY OVERVIEW

Our client is an organization operating within the BPO Industry, focused on providing tech solutions. The company serves North American, European, and APAC regions and is committed to delivering quality solutions, operational excellence, and sustainable business growth. Additional information about the organization will be shared with selected candidates at the appropriate stage of the recruitment process.

Location: BGC

Work Setup: Hybrid, 3 Days WFH and 2 Days Onsite

Compensation Flexibility: Open to negotiation for highly qualified candidates.

KEY RESPONSIBILITIES

• Collaborate with business stakeholders, product owners, architects, developers, and QA teams to gather, analyze, validate, and document functional and non-functional requirements.

• Conduct requirements workshops, stakeholder interviews, and elicitation sessions to understand business needs and claims operations.

• Translate business requirements into functional specifications, user stories, process flows, use cases, and acceptance criteria.

• Analyze existing claims processes and identify opportunities for process improvement, automation, and digital transformation.

• Work closely with Guidewire ClaimCenter developers and architects throughout solution design, configuration, and implementation.

• Participate in functional discussions covering claim lifecycle management, First Notice of Loss (FNOL), exposure and reserve management, assignment rules, activity management, work plans, payments and recoveries, subrogation, litigation management, and contact management.

• Analyze integration requirements between Guidewire applications and third-party systems.

• Conduct gap analysis and impact assessments to identify differences between business requirements and standard Guidewire ClaimCenter functionality.

• Plan and facilitate User Acceptance Testing (UAT), coordinate test execution and defect triage, and obtain business sign-offs.

• Prepare and maintain business requirements documents, functional specifications, process maps, data mapping documents, use cases, and test scenarios.

• Participate in Agile/Scrum ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives.

• Coordinate with onshore and offshore teams to manage dependencies, resolve issues, and ensure project milestones are met.

• Support activities across the Software Development Life Cycle (SDLC), including requirements analysis, design, testing, deployment, and production support.

REQUIRED QUALIFICATIONS

• 6-10 years of overall IT experience, with significant experience working as a Business Analyst.
• At least 2 years of experience working on Guidewire ClaimCenter implementation, enhancement, upgrade, or support projects.
• Experience participating in at least one end-to-end Guidewire ClaimCenter implementation.
• Strong understanding of Guidewire ClaimCenter functionality, configuration capabilities, and claims-related business processes.
• Solid knowledge of Property & Casualty (P&C) insurance claims operations, including claims adjudication, settlement, recovery, subrogation, litigation management, and regulatory compliance.
• Understanding of personal lines and commercial lines claims.
• Experience gathering and analyzing requirements, developing functional specifications, creating user stories, managing backlogs, and documenting business processes.
• Ability to perform gap analysis, impact assessments, and requirements traceability.
• Experience facilitating UAT, managing defects, and coordinating business validation and sign-offs.
• Familiarity with Agile/Scrum methodologies and tools such as Jira, Azure DevOps, and Confluence.
• Strong documentation, process modeling, analytical, and problem-solving skills.
• Excellent communication and presentation skills, with the ability to engage effectively with business and technical stakeholders.
• Ability to work independently in a fast-paced environment while maintaining a customer-centric approach and attention to detail.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
• Guidewire ACE Certification in ClaimCenter Business Analysis or a related stream.
• Insurance-related professional certifications.
• Agile or business analysis certifications, such as Certified ScrumMaster (CSM), SAFe, or PMI Professional in Business Analysis (PMI-PBA).
• Experience with Guidewire Cloud migration, modernization, or transformation programs.
• Exposure to Guidewire PolicyCenter and BillingCenter, including cross-application processes and integrations.
• Experience supporting digital claims transformation initiatives.
• Familiarity with APIs, web services, integration patterns, Guidewire DataHub, and InfoCenter.
• Experience working on Guidewire Cloud Platform projects.

REQUIRED SKILLS & TECHNOLOGIES

• Guidewire Applications: ClaimCenter implementation, enhancements, upgrades, support, configuration capabilities, and integration with PolicyCenter and BillingCenter.
• Insurance Domain: P&C insurance, personal and commercial lines claims, claims lifecycle management, FNOL, claims adjudication, settlement, exposure and reserve management, payments and recoveries, subrogation, litigation, and regulatory compliance.
• Business Analysis: Requirements elicitation, functional and non-functional requirements, user stories, acceptance criteria, functional specifications, use cases, and backlog management.
• Process Analysis & Modeling: Business process modeling, process flows, UML, BPMN, gap analysis, impact assessment, and process improvement.
• Testing & Validation: UAT planning and execution, test scenarios, defect triage, data validation, and business sign-offs.
• Integration & Data: Integration requirements, APIs, web services, third-party systems, SQL for data analysis and validation, and data mapping.
• Tools & Methodologies: Agile/Scrum, Jira, Azure DevOps, Confluence, and SDLC practices.
• Cloud & Reporting: Guidewire Cloud Platform, DataHub, InfoCenter, and cloud migration concepts.
• Professional Competencies: Stakeholder management, communication, presentation, cross-functional collaboration, documentation, analytical thinking, and problem-solving.

DATA PRIVACY NOTICE

By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment-related purposes in accordance with applicable data privacy laws and regulations.

LEGAL NOTICE

PaxSigna is a specialist talent solutions division of the Lennor Group. Recruitment and talent acquisition services are facilitated through Lennor Metier Consulting Philippines, Inc., the group's duly registered operating entity in the Philippines.

EQUAL OPPORTUNITY STATEMENT

PaxSigna is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.