Guest Services Officer

Masungi Georeserve; Baras; On-site; PHP 100,000 - 400,000; Full time

Job summary

Join a leading geotourism project as a Guest Care Officer, where you'll manage customer experiences and provide administrative support. Ideal for tourism graduates, this role offers a chance to contribute to environmental conservation efforts while engaging with guests. On-site living quarters may be available for hired candidates.

Benefits

On-site living quarters may be provided

Qualifications

• Superior English and Filipino communication skills (oral and written).
• Customer service mindset with interest in nature conservation.
• 0-2 years of relevant working experience.

Responsibilities

• Manage the online reservations system.
• Track payments and calendars.
• Coordinate with the operations team.

Skills

Communication

Customer Service

Administration

Education

Tourism and Hospitality Degree

Job description

Guest Care Officers at the award-winning Masungi Georeserve manage the end-to-end customer experience from inquiries to post-visit feedback. The guest care officers ensure a seamless guest experience for the geotourism component of the project, ultimately helping sustain environmental conservation efforts.

Daily tasks include:

• Manage the online reservations system
• Track payments and calendaring
• Coordinate with operations team to ensure smooth delivery of services
• Provide personal and timely service via phone calls, emails, and SMS
• Provide administrative support to team

Candidates with superior English and Filipino communication skills (oral and written), a customer service mindset, and an interest in nature conservation/sustainable tourism will be prioritized.

Tourism and hospitality graduates are encouraged to apply. This role is ideal for those with 0-2 years of relevant working experience.

Modest on-site living quarters in Baras, Rizal (Km. 45 Marcos Highway) may be provided for hired candidates. This role requires work for 6 days a week, from Tuesday to Sunday.