Guest Experience & Fast-Serve Lead

Banh Mi Kitchen Services, Inc.; Davao Region; On-site; PHP 201,000 - 312,000; Full time

Job summary

Banh Mi Kitchen Services, Inc. is seeking a Store Operations Associate to join our team in the Philippines. You will provide hospitable customer service, help maintain our store image, and ensure daily sales targets are met while keeping accurate reports with AO.

You’ll manage stock, prepare food, handle cash, and coordinate online orders from major aggregators to support smooth store operations. Qualifications include at least two years in a similar role, high school or vocational diploma, and

Qualifications

• Finished highschool or any vocational graduate.
• At least two (2) year work experience in the same role, in the same capacity.
• Ability to multi-task and manage requests on a timely manner.
• With crowd management expertise.
• Excellent interpersonal skills.
• Strong communication and interpersonal skills.
• Strong customer service prowess.
• Ability to work with integrity, professionalism and confidentiality.
• Performs responsibility with Tenacity.
• Must be honest and truthful.

Responsibilities

• Assists customers and maintains hospitable service to uphold store image.
• Ensures daily sales quota is met and updates daily sales report regardless of location.
• Reports daily sales to AO for transaction tracking and deposits.
• Keeps store clean and sanitizes tools, equipment, floors, and areas before leaving.
• Sets up food, frying tools, equipment, and oven before opening to ensure smooth operation.
• Monitors stock validity and serves fresh, quality foods to customers.
• Prevents spoilage and contamination and reports issues during food prep.
• Maintains fast and efficient serving times for all orders.
• Adheres to company policies, procedures, and work standards.
• Assists in branch training when requested.
• Forecasts stock orders and submits to commissary.
• Submits petty cash liquidation weekly to Finance Audit.
• Manages online food aggregator accounts (Food Panda, Grab Food, Booky, SM Online, Pickaroo, etc.).
• Analyzes customer complaints and feedback for improvements.
• Handles cashiering and ensures daily sales are deposited timely.

Job description

Banh Mi Kitchen Services, Inc. is seeking a Store Operations Associate to join our team in the Philippines. You will provide hospitable customer service, help maintain our store image, and ensure daily sales targets are met while keeping accurate reports with AO.

You’ll manage stock, prepare food, handle cash, and coordinate online orders from major aggregators to support smooth store operations. Qualifications include at least two years in a similar role, high school or vocational diploma, and