Guest Experience Associate - Food & Beverage

La Marea Pastry Shops Corp.; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

La Marea Pastry Shops Corp. is hiring an entry-level Customer Experience Associate to join our store team in Cebu City. You will welcome customers, assist with product inquiries, process simple sales, and help maintain a clean, welcoming space.

Fresh graduates are welcome; prior food service or retail experience is a plus but not required. We look for friendly, customer-oriented individuals with good communication and a neat appearance who can work shifting schedules, weekends, and holidays.

Qualifications

• Fresh graduates are welcome to apply.
• Prior experience in food service, retail, or customer service is a plus but not required.
• Customer-oriented, friendly, and approachable.
• Presentable appearance and good communication/interpersonal skills.
• Detail-oriented and able to follow established procedures.
• Willing to work shifting schedules, weekends and holidays.

Responsibilities

• Welcome customers and provide friendly, attentive service.
• Assist customers with product inquiries and recommendations.
• Handle cashiering, payments, and basic sales transactions.
• Prepare, pack, and serve food and beverages according to company standards.
• Maintain cleanliness and orderliness of the store, dining area, counters, and workstations.
• Monitor product supplies and inform the Store Supervisor of low-stock or damaged items.
• Follow proper food safety, sanitation, and store operating procedures.
• Assist with opening and closing store procedures.
• Handle customer concerns professionally and promptly.
• Support promotions, product displays, and other store activities.
• Perform other duties that may be assigned by the Store Supervisor or management.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Willingness to learn

Education

Hospitality Management

Tourism

Food and Beverage Services

HRM

Job description

La Marea Pastry Shops Corp. is hiring an entry-level Customer Experience Associate to join our store team in Cebu City. You will welcome customers, assist with product inquiries, process simple sales, and help maintain a clean, welcoming space.

Fresh graduates are welcome; prior food service or retail experience is a plus but not required. We look for friendly, customer-oriented individuals with good communication and a neat appearance who can work shifting schedules, weekends, and holidays.