GSSC Claims Support Officer

QBE Insurance Group; Taguig; On-site; PHP 400,000 - 650,000; Full time

Job summary

QBE Insurance Group in the Philippines is seeking a Claims Administrator to join our team in Metro Manila. You will ensure compliance with policies and regulations, process claims payments within authority, and support underwriters with timely information on claims activity.

The role requires a Bachelor's degree and strong communication, customer service, and data entry skills. Proficiency in MS tools and basic insurance knowledge are preferred; experience in case management is a plus.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Experience in claims administration is preferred.
• Proficiency in MS tools and data entry skills.

Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations
• Raise and authorize claims payments for valid invoices within authority limits
• Maintain effective communication with customers
• Triage emails to correct claims handlers
• Identify recovery opportunities on claims
• Provide information on claims activity to underwriters and risk assessors

Skills

Customer service

MS Office

Analytical skills

English communication

Case management

Education

Bachelor's Degree

Tools

MS Excel

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Primary Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations
• Ensure compliance within delegated authority limits
• Maintain effective communication with customers
• Raise and authorize claims payments for valid invoices and within authority limits
• Settle fast track claims wherein invoices are already available
• Journal payments into claims
• Triage emails to correct claims handlers
• Make contact with another party to clarify contents of an invoice/ document
• Identify recovery opportunities on claims
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
• Ensure all required documents are complete before a hand-off to the Recoveries team

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• NA

Preferred Competencies/Skills

• Customer service skills
• Proficiency in MS tools
• Analytical and negotiation skills
• Excellent verbal and written communication skills (English)
• Preferably with Case Management Skills

Preferred Knowledge

• Preferred Basic Knowledge of Insurance
• Basic Knowledge of Customer Service

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:

• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team

All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.