Gorgias Technical Customer Support Specialist

TalentPop App; Baguio; Remote; PHP 400,000 - 600,000; Full time

Job summary

Join a fast-growing E-Commerce brand as a Gorgias Technical Customer Support Specialist. This remote role requires technical support expertise and excellent communication skills, offering opportunities for career advancement and flexible work arrangements. Ideal for candidates eager to thrive in dynamic, high-performance environments.

Benefits

Project bonus opportunities

Permanent remote setup

PTO and paid holidays

Health and dental coverage

Career path opportunities

Qualifications

• Minimum 1 year of hands-on experience using Gorgias is REQUIRED.
• 1+ year of experience in technical support or troubleshooting roles.
• Exceptional written and spoken English communication skills.

Responsibilities

• Provide high-level technical support via Gorgias CRM.
• Analyze data and offer insights for customer experience improvements.
• Own ticket resolution end-to-end with accountability.

Skills

Communication Skills

Problem Solving

Technical Support

Job description

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We’re Hiring: Gorgias Technical Customer Support Specialist (Remote)

About The Job

TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

• Full-time, remote position
• 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
• Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
• Work with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates
  
  

We’re Hiring: Gorgias Technical Customer Support Specialist (Remote)

About The Job

TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

• Full-time, remote position
• 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
• Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
• Work with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates
  
  

What You'll Do

• Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end-to-end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality-based communication that supports customer success
  
  

What We’re Looking For

• Minimum 1 year of hands-on experience using Gorgias is REQUIRED
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem-solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful
• Experience in E-Commerce or SaaS support is a strong plus
  
  

Technical Requirements

• Minimum internet speed: 20 Mbps (wired connection preferred)
• Own laptop or desktop with at least Intel i5 processor (or equivalent)
• Minimum of 8GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote work standards for productivity
  
  

Perks & Benefits

• Project bonus opportunities and annual salary increase
• Permanent remote setup with long-term stability
• PTO and paid holidays
• Health and dental coverage or health stipend depending on location
• Career path opportunities: Team Lead, Trainer, and more
  
  

Why TalentPop?

• Fast-growing company with room for advancement
• Collaborative and values-driven culture
• High-level training and support from a global team
• Opportunities to work with top-tier E-Commerce brands
• Commitment to personal and professional development
  
  

Ready to apply? Join us in shaping the future of E-Commerce support.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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