Global Workforce Screening Associate

JPMorganChase; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

JPMorganChase is seeking a Workforce Screening Associate to support end-to-end screening activities, review cases, validate information, and apply policy and regulatory requirements. You will use data-driven analysis and sound judgment to make decisions and escalate when needed.

You will collaborate across teams to improve quality and efficiency, manage vendor relationships, and help safeguard assets and clients in a fast-paced environment.

Qualifications

• 4 years of experience in banking or financial services.
• Ability to evaluate options and make informed decisions aligned to policies, guidelines, and documented criteria.
• Advanced analytical capability and experience using tools to improve accuracy and efficiency (including Microsoft Office and Alteryx).
• Experience with third-party case initiation and end-to-end case management workflows, including vendor oversight and escalation criteria.
• Ability to manage case workload against defined service level expectations and identify potential risks for escalation.
• Demonstrated ability to identify, troubleshoot, and resolve data-related issues with attention to detail.
• Strong written and verbal communication skills, including clear documentation of decisions and rationale.

Responsibilities

• Review complex screening cases and make decisions based on evidence, documented criteria, and applicable requirements
• Analyze data to assess validity, completeness, and compliance with relevant policies, regulations, and guidelines
• Maintain working knowledge of automated tools and workflows that support case processing and reporting
• Support end-to-end screening lifecycle processes, including third-party screening vendor initiation and case management
• Provide appropriate oversight of third-party vendors and identify when issues require escalation
• Manage case workload to meet service level expectations and deadlines in a fast-paced environment
• Apply established methods, systems, and procedures to resolve issues and document outcomes clearly
• Exercise sound judgment, act with integrity, and handle sensitive information responsibly
• Identify recurring issues and recommend process improvements to reduce risk and rework
• Contribute operational use cases and draft clear requirements to support technology enhancements
• Learn and apply relevant regulations and standards related to workforce screening, including interpreting criminal history and credit-related information where applicable

Skills

Analytical thinking

Decision making

Written and verbal communication

Data analysis

Microsoft Office

Alteryx

Vendor management

Case management

Policy/regulatory understanding

Tools

Alteryx

Microsoft Office

Job description

Job Description:

Help protect people and the organization by ensuring workforce screening decisions are accurate, timely, and well supported by evidence. In this role, you will partner with stakeholders to deliver consistent outcomes while improving the screening experience. You will work on complex cases that require analytical thinking, sound judgment, and strong communication. Your work helps safeguard assets, reputation, employees, and clients.

Job summary

As a Workforce Screening Associate in the Workforce screening team, you support end-to-end screening activities by reviewing cases, validating information, and applying policy and regulatory requirements. You will use data-driven analysis and sound judgment to make decisions, identify risks, and **escalate** appropriately. You will collaborate across teams and contribute to process and technology improvements that enhance quality and efficiency.

Job responsibilities

• Review complex screening cases and make decisions based on evidence, documented criteria, and applicable requirements
• Analyze data to assess validity, completeness, and compliance with relevant policies, regulations, and guidelines
• Maintain working knowledge of automated tools and workflows that support case processing and reporting
• Support end-to-end screening lifecycle processes, including third-party screening vendor initiation and case management
• Provide appropriate oversight of third-party vendors and identify when issues require escalation
• Manage case workload to meet service level expectations and deadlines in a fast-paced environment
• Apply established methods, systems, and procedures to resolve issues and document outcomes clearly
• Exercise sound judgment, act with integrity, and handle sensitive information responsibly
• Identify recurring issues and recommend process improvements to reduce risk and rework
• Contribute operational use cases and draft clear requirements to support technology enhancements
• Learn and apply relevant regulations and standards related to workforce screening, including interpreting criminal history and credit-related information where applicable

Required qualifications, capabilities and skills

• 4 years of experience in banking or financial services
• Demonstrated ability to evaluate options and make informed decisions aligned to policies, guidelines, and documented criteria
• Advanced analytical capability and experience using tools to improve accuracy and efficiency (including Microsoft Office and Alteryx)
• Experience with third-party case initiation and end-to-end case management workflows, including vendor oversight and escalation criteria
• Ability to manage case workload against defined service level expectations and identify potential risks for escalation
• Demonstrated ability to identify, troubleshoot, and resolve data-related issues with attention to detail
• Strong written and verbal communication skills, including clear documentation of decisions and rationale

Preferred qualifications, capabilities and skills

• Strong collaboration skills with the ability to build partnerships across teams and adapt quickly to change
• Strong time management and organizational skills, with the ability to work effectively under pressure
• Demonstrated ability to maintain a high degree of confidentiality and discretion
  

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.