Global VP, Workforce Management Transformation

Jobtailor; Pasig; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Jobtailor seeks a senior leader to drive the global Workforce Management transformation across APAC, NA, and LATAM. You will define and execute a future-state operating model, improve forecasting and staffing, and standardize governance across regions.

You will modernize the WFM technology stack with AI and automation, partnering with IT and executive stakeholders to deliver measurable ROI and scalable processes.

Qualifications

• Bachelor’s degree in business, operations, analytics or related field.
• 12+ years in Workforce Management or business transformation.
• Experience leading WFM transformation across multiple regions.
• Deep WFM knowledge in forecasting, capacity planning, scheduling, analytics.
• Proven ability to influence senior stakeholders and lead large programs.

Responsibilities

• Develop and execute global WFM transformation roadmap across APAC, NA, LATAM.
• Establish future-state operating model aligned with growth strategy.
• Improve forecasting accuracy, capacity planning, scheduling, staffing.
• Standardize WFM methodologies, governance, and KPIs globally.
• Modernize WFM tech ecosystem; drive AI, automation and analytics adoption.
• Partner with IT to define requirements, evaluate and implement solutions.
• Integrate WFM with CRM, HRIS, payroll and reporting platforms.
• Present roadmaps, risks and performance to executives; lead change.

Skills

WFM Transformation

Forecasting

Capacity Planning

Staffing Optimization

Executive Leadership

Global Experience

AI Capabilities

Change Management

Financial Acumen

Education

Bachelor’s degree

Tools

WFM Platforms

CRM Integration

HRIS

Automation Tools

AI Technologies

Job description

Jobtailor seeks a senior leader to drive the global Workforce Management transformation across APAC, NA, and LATAM. You will define and execute a future-state operating model, improve forecasting and staffing, and standardize governance across regions.

You will modernize the WFM technology stack with AI and automation, partnering with IT and executive stakeholders to deliver measurable ROI and scalable processes.