Global Telecom Support Specialist – APAC/EU & Genesys CX

ComPsych Corporation; Philippines; On-site; PHP 228,000 - 308,000; Full time

Job summary

ComPsych Corporation is seeking a Global Telecommunications Support Specialist to join our IT team. You will manage toll-free number lifecycles, troubleshoot international connectivity, and optimize call routing across APAC and EU markets, using Genesys Cloud CX as the core platform.

The role requires 5+ years in international telecom support, strong SIP/VoIP expertise, and the ability to work across time zones.

Qualifications

• 5+ years of experience in telecommunications support with international focus.
• Associates degree in Telecommunications or IT preferred.
• Strong knowledge of Genesys Cloud CX configuration, administration, and troubleshooting.
• Experience with APAC and EU telecom regulations and international call routing.

Responsibilities

• Manage toll-free number lifecycle across APAC and EU regions.
• Diagnose and resolve toll-free functionality and routing issues.
• Configure and troubleshoot Genesys Cloud CX for international deployments.
• Provide cross-time-zone technical support to partners.

Skills

Genesys Cloud CX

SIP protocols

VoIP systems

International call routing

APAC/EU regulations

Troubleshooting

Communication across time zones

Education

Associates degree in Telecommunications/IT

Tools

Microsoft Teams

Zoom

Fax systems

Job description

ComPsych Corporation is seeking a Global Telecommunications Support Specialist to join our IT team. You will manage toll-free number lifecycles, troubleshoot international connectivity, and optimize call routing across APAC and EU markets, using Genesys Cloud CX as the core platform.

The role requires 5+ years in international telecom support, strong SIP/VoIP expertise, and the ability to work across time zones.