Global Telco Campaign Operations Lead

Full Potential BPO Inc.; Davao City; Sur place; PHP 600 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Career growth opportunities

Résumé du poste

Full Potential BPO Inc. is seeking an Operations Manager to lead and support the day-to-day execution of our Telco campaign, ensuring operational excellence, client satisfaction, and team performance in a fast-paced, compliance-driven environment.

You will be responsible for managing key operational workflows, supporting client initiatives, optimizing team efficiency, and ensuring the successful delivery of KPIs and service standards.

Qualifications

• Bachelor's degree in Business, Operations Management, Finance, or related field.
• Minimum of 3–5 years’ experience in operations management (BPO/tech services preferred).
• Experience supporting a technical support or customer service campaign; chat/email preferred.
• Proven leadership and people management across large or multi-tier teams.
• Strong skills with CRM, workforce systems, and reporting dashboards.
• Solid understanding of financial compliance and risk in customer operations.
• Excellent communication, organization, and analytical abilities.
• Willing to work onsite with shifting schedules.

Responsabilités

• Oversee the daily operations of the assigned campaign, ensuring consistent performance and adherence to client and internal standards.
• Collaborate with cross-functional teams (Training, Quality, Workforce, HR) to support smooth campaign execution.
• Develop and implement operational strategies that enhance efficiency, customer satisfaction, and business results.
• Monitor and analyze campaign metrics, including productivity, quality, and compliance, and initiate corrective actions when necessary.
• Manage team leads/supervisors and ensure proper coaching, development, and performance management.
• Serve as the main point of contact for client communication and reporting, ensuring transparency and alignment.
• Ensure adherence to financial regulations, data privacy policies, and industry-specific compliance requirements.
• Lead regular business reviews with internal and external stakeholders.
• Contribute to forecasting, capacity planning, and resource allocation.

Connaissances

Leadership

People management

Communication

Analytical thinking

Problem solving

Data-driven decisions

Formation

Bachelor's degree in Business/Operations/Finance

Outils

CRM platforms

Workforce systems

Reporting dashboards

Description du poste

Full Potential BPO Inc. is seeking an Operations Manager to lead and support the day-to-day execution of our Telco campaign, ensuring operational excellence, client satisfaction, and team performance in a fast-paced, compliance-driven environment.

You will be responsible for managing key operational workflows, supporting client initiatives, optimizing team efficiency, and ensuring the successful delivery of KPIs and service standards.