Global Operations & Escalations Specialist

HSBC

Quezon City

On-site

PHP 350,000 - 550,000

Full time

3 days ago

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Job summary

HSBC is seeking an experienced Global Support Executive to provide daily operations support, ensuring controls are followed to mitigate risk and protect the business. You will serve as the primary escalation contact for the bank's clients and internal teams, delivering quality customer service and supporting continuous process improvements.

The role emphasizes adherence to regulatory requirements and collaboration with global teams to maintain service levels and contingency planning.

Qualifications

Basic knowledge of derivative products and financial markets.
Good Microsoft Excel skills.
Ability to escalate issues to senior management promptly.
Understand and ensure compliance with internal and external rules, regulations and procedures.

Responsibilities

Provide daily operations support to ensure all controls are carried out accordingly as required.
Primary contact for the business and clients for escalation issues to ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.
Provides quality customer service and ensures achievement of Performance Level Agreement (PLA).
Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
Prepare and Update Business Contingency Plan (BCP) for Operations Teams.