Global Service Desk & TAC Experience Lead — Wellness & CSR

Tech Mahindra; Quezon City; On-site; PHP 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Growth opportunities

Training programs

Inclusive culture

Health coverage

Refer-a-friend rewards

HMO benefit

Leave credits

Job summary

Tech Mahindra Philippines is seeking a Global Service Desk & TAC Experience Lead to shape the end-to-end service experience across global teams and locations, delivering measurable improvements in employee and client satisfaction.

You will partner with HR, operations, and wellness stakeholders to implement governance, reporting, and scalable programs that strengthen inclusion, engagement, and service culture across sites.

Qualifications

• Bachelor’s degree or higher in Business, HR, Psychology, Communications, or related field; postgraduate advantage.
• Experience leading employee or client experience, wellness, CSR, engagement, or communications programs across multiple sites.
• Proven ability to build strategies, governance models, and measurable improvement programs, and influence senior stakeholders.

Responsibilities

• Define and govern the global Service Desk and TAC experience strategy, roadmap, and delivery plans across employee wellness, experience, client experience, community engagement, and external recognition.
• Prepare executive-ready reports showing progress, risks, and outcomes of experience initiatives.
• Coordinate wellness programs across shifts/locations with HR and approved providers.
• Monitor participation and feedback to assess programme effectiveness and identify improvements.
• Improve onboarding, engagement, recognition, and overall workplace experience.

Skills

Strategic leadership

Stakeholder management

Executive storytelling

Change management

Education

Bachelor’s degree or higher (Business/HR/PSY/Comm)

Tools

Microsoft 365

Survey tools

Reporting/Visualization tools

Job description

Tech Mahindra Philippines is seeking a Global Service Desk & TAC Experience Lead to shape the end-to-end service experience across global teams and locations, delivering measurable improvements in employee and client satisfaction.

You will partner with HR, operations, and wellness stakeholders to implement governance, reporting, and scalable programs that strengthen inclusion, engagement, and service culture across sites.