Job Description
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Global Project Manager, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do:
- Translate high-level strategies and business priorities into clear project scopes, plans, and deliverables.
- Maintain structured documentation for initiatives, including objectives, success metrics, stakeholders, timelines, risks, and decisions.
- Lead the day-to-day management of cross-functional projects, ensuring milestones, owners, and deadlines are clearly defined and actively tracked.
- Coordinate work across multiple teams and stakeholders, driving alignment, resolving issues, and escalating risks or dependencies when needed.
- Prepare and maintain concise, leadership-ready reporting on project and program status, including progress, risks, and recommended actions.
- Use data and input from stakeholders to support business cases, evaluate options, and track the impact of initiatives (e.g., efficiency gains, cost avoidance, or savings).
- Support the planning and execution of change initiatives, including communication, training, and feedback loops to ensure adoption and sustainability.
- Contribute to the development and continuous improvement of frameworks, standards, and tools used to manage Strategic Enablement initiatives.
- Promote disciplined execution by ensuring that initiatives are properly scoped, owned, measured, and closed out with documented outcomes and learnings.
What We’re Looking For:
Education & Experience
- Bachelor’s degree in Business, Management, Information Technology, Industrial Engineering, or a related field; equivalent experience may be considered but is not required.
- 3+ years of experience in project management, business operations, PMO, business support, or similar roles, preferably within the BPO or shared services industry.
- Demonstrated experience managing cross-functional initiatives involving multiple stakeholders and departments.
- Exposure to technology and operations-related projects (e.g., platform rollouts, process improvements, facilities or site-related projects) is preferred; however, familiarity with IT concepts or prior experience working closely with IT teams on projects is required.
Skills & Competencies
- Strong project management skills, with experience using structured methodologies, tools, and templates.
- Excellent organizational and documentation skills, with the ability to bring clarity and structure to complex workstreams.
- Strong analytical and problem-solving abilities, with comfort working with data to support decisions and recommendations.
- Effective communicator, capable of tailoring messaging for different audiences, from frontline teams to senior leadership.
- Ability to build trust and influence without direct authority across functions and geographies.
- Comfortable working in a fast-paced, evolving environment with shifting priorities and multiple concurrent initiatives.
- High level of ownership, follow-through, and attention to detail, with a focus on execution and outcomes.
- Familiar with or haveexperience withAI
Why Join Us?
Head: Access to career development programs that help you grow professionally and personally.
Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.
At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us,