Global Process Standardization & QMS Lead

SGS; Muntinlupa; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

SGS is seeking a Quality Assurance professional to maintain the Global Quality System and lead audits across Certification Centers in coordination with country managers and local coordinators.

The role focuses on KPI monitoring, process improvements through automation, and ensuring compliance with QMS standards and external audit requirements, including 17020/17065 and IFIA guidelines.

Qualifications

• University degree or equivalent professional qualification.
• Minimum 5 years’ experience in TIC sector or within the company.
• Experience in Product Conformity Assessment services or similar.
• Familiar with Quality Management Systems implementation and maintenance.
• Experience as auditor or successful completion of Lead Auditor course.

Responsibilities

• Maintain the TFS Global Quality System in coordination with country Managers and Local Standardization Coordinators, including liaison with Certification/Accreditation bodies.
• Analyze and monitor compliance of KPI’s and contractual obligations.
• Support the direct manager in monitoring CC performance and identifying root-cause and proposing solutions to problems of the Certification Centers.
• Continuously revise business processes to identify inefficiencies and propose improvements by automation and optimization.
• Support and enforce the implementation and maintenance of the Quality Management System (QMS) in all TFS offices, including documentation and records.
• Prepare plan for internal quality audits and ensure timely execution of audits per Standards requirements.
• Ensure adherence of Internal Audit activities with QMS, 17020, 17065, IFIA, IFIA CBCA, IFIA PSI requirements through audit reports and checks.
• Coordinate with External Auditors for revisions of pending matters linked to certifications and accreditations.
• Support tenders with documentary requirements and accreditation requests.
• Analyze and monitor Global KPI compliance and propose corrective actions, focusing on Critical Control Points of Certification Centers.
• Follow up corrective actions with SCs and TFS managers.

Skills

TIC sector experience

Product Conformity Assessment

Quality Management Systems

Auditing / Lead Auditor training

Education

University Degree or equivalent professional qualification

Job description

SGS is seeking a Quality Assurance professional to maintain the Global Quality System and lead audits across Certification Centers in coordination with country managers and local coordinators.

The role focuses on KPI monitoring, process improvements through automation, and ensuring compliance with QMS standards and external audit requirements, including 17020/17065 and IFIA guidelines.