Global People Shared Specialist I

Arcadis; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Arcadis Philippines is seeking a GPSS Specialist I to deliver high-quality people administration services across the employee life cycle in Manila. You'll manage requests through the People Assist system and ensure accurate processing within SLA targets.

As part of the centralized GPSS team, you will rotate across areas, triage requests, maintain records in Oracle HCM, and support process documentation and improvements to boost service quality.

Qualifications

• Bachelor’s degree in any field.
• 0–1 years of experience in People/HR or any customer service environment.
• Ability to prioritize and complete workload within deadlines.
• Exhibits emerging teamwork and collaboration skills.
• Effective communication with employees and managers at all levels.
• Willingness to work on rotating shifts.
• Flexible and adaptable to change; able to multi-task in a fast-paced environment.
• Dedicated to delivering excellent customer service.
• Proficient with Microsoft applications and general computer skills.
• Ability to adapt quickly to organizational rules and processes.
• Capable of working independently while meeting service quality and turnaround objectives.
• Excellent oral and written communication skills.

Responsibilities

• Manage employee and manager requests through People Assist, ensuring cases are accurately documented, effectively tracked, and resolved in a timely manner.
• Monitor service request deadlines and escape risks to the line manager when cases are approaching or exceeding target timelines.
• Review and triage incoming requests, providing standard guidance using approved resources or routing cases to the appropriate team member for resolution.
• Communicate clearly and professionally with employees, managers, and stakeholders throughout the case resolution process.
• Perform people administration activities across the Employee Life Cycle in accordance with established GPSS processes and procedures.
• Accurately maintain employee records in Oracle HCM, following GPSS Knowledge Base Articles (KBAs) and approved workflows.
• File and manage employee documentation, prepare letters and notifications, and ensure records are complete, accurate, and up to date.
• Adhere to data privacy, confidentiality, and compliance requirements, ensuring alignment with internal controls and regulatory standards.
• Support the review and maintenance of process documentation, KBAs, and workflows to ensure accuracy, consistency, and accessibility.
• Identify and recommend process improvement and automation opportunities that enhance operational efficiency and service quality.
• Contribute to knowledge sharing initiatives and support the continuous development of team capabilities.
• Collaborate with People colleagues, business leaders, and third-party vendors to resolve inquiries and deliver effective people solutions.
• Build strong working relationships with stakeholders and actively contribute to a culture of collaboration and knowledge sharing.
• Support ad hoc projects, change initiatives, and the implementation of new systems, tools, processes, and ways of working.

Skills

Time management

Communication

Teamwork

Multitasking

Data privacy

Microsoft Office

Adaptability

Organizational skills

Oracle HCM

People Assist

Education

Bachelor’s degree in any field

Tools

People Assist

Oracle HCM

Job description

Job Description:

As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 34,000 people, in over 30 countries, dedicated to improving quality of life.

Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world’s most complex challenges and deliver more impact together.

Role description:

The GPSS Specialist I is responsible for delivering high-quality people administration services to the business, managing requests through the People Assist system and working within defined service level agreements. The role provides support throughout the employee life cycle, ensuring timely and accurate processing of People requests/transactions.

As a member of the centralized GPSS team, the Specialist I works within an agreed service area and may move between areas on a rotational basis to support knowledge-sharing and career development.

Additionally, the Specialist I will also perform queue management duties by triaging requests in People Assist and ensuring they are assigned to the appropriate individual or team.

Role accountabilities:

Service Delivery & Case Management

• Manage employee and manager requests through People Assist, ensuring cases are accurately documented, effectively tracked, and resolved in a timely manner.
• Monitor service request deadlines and escape risks to the line manager when cases are approaching or exceeding target timelines.
• Review and triage incoming requests, providing standard guidance using approved resources or routing cases to the appropriate team member for resolution.
• Communicate clearly and professionally with employees, managers, and stakeholders throughout the case resolution process.

People Administration, Data Management & Compliance

• Perform people administration activities across the Employee Life Cycle in accordance with established GPSS processes and procedures.
• Accurately maintain employee records in Oracle HCM, following GPSS Knowledge Base Articles (KBAs) and approved workflows.
• File and manage employee documentation, prepare letters and notifications, and ensure records are complete, accurate, and up to date.
• Adhere to data privacy, confidentiality, and compliance requirements, ensuring alignment with internal controls and regulatory standards.

Continuous Improvement & Knowledge Management

• Support the review and maintenance of process documentation, KBAs, and workflows to ensure accuracy, consistency, and accessibility.
• Identify and recommend process improvement and automation opportunities that enhance operational efficiency and service quality.
• Contribute to knowledge sharing initiatives and support the continuous development of team capabilities.

Collaboration & Project Support

• Collaborate with People colleagues, business leaders, and third-party vendors to resolve inquiries and deliver effective people solutions.
• Build strong working relationships with stakeholders and actively contribute to a culture of collaboration and knowledge sharing.

Support ad hoc projects, change initiatives, and the implementation of new systems, tools, processes, and ways of working.

Qualifications & Experience:

• Bachelor’s degree in any field.
• 0–1 years of experience in People/HR role or any customer service environment.
• Ability to prioritize and complete workload within deadlines.
• Exhibits emerging teamwork and collaboration skills.
• Effective communication with employees and managers at all levels.
• Willingness to work on rotating shifts.
• Flexible and adaptable to change; able to multi-task in a fast-paced environment.
• Dedicated to delivering excellent customer service.
• Proficient with Microsoft applications and general computer skills.
• Ability to adapt quickly to organizational rules and processes.
• Capable of working independently while meeting service quality and turnaround objectives.
• Excellent oral and written communication skills.

Keen attention to detail and commitment to data quality standards.

Continue your career journey as an Arcadian.

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You do meaningful work, and no matter where your next role in Arcadis takes you, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark; on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.