Global People Shared Services Specialist II

Arcadis; Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

Arcadis is seeking a GPSS Specialist II to deliver People operations support across the employee lifecycle. You will manage requests via the People Assist platform, ensure SLA compliance, and provide second-tier escalation support in a centralized team.

The role emphasizes data accuracy in Oracle HCM, change management, and collaboration with stakeholders to drive process improvements and system adoption. A bachelor’s degree and 2–4 years in People teams are expected.

Qualifications

• A bachelor's degree in any field is required.
• 2-4 years of experience in People teams, preferably in People Shared Services, or relevant customer service experience.
• Advanced knowledge of HRIS, preferably with Oracle HCM experience.
• Proficiency in Microsoft Office applications.

Responsibilities

• Manage and resolve people requests through the People Assist platform, ensuring compliance with SLAs.
• Track, prioritize, and document cases for transparent case management.
• Act as escalation point for complex or specialized cases and provide guidance to colleagues.
• Update process documentation, KBAs, and workflows to maintain consistency and promote excellence.
• Collaborate with People colleagues, leaders, and vendors to resolve inquiries and deliver solutions.

Skills

Strong communication

Prioritization

Adaptability

Team collaboration

Education

Bachelor's degree

Tools

Oracle HCM

HRIS

Microsoft Office

Job description

Job Description:

As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 34,000 people, in over 30 countries, dedicated to improving quality of life.

Everyone has an important role to play. With the power of many curious minds, together we can continue to solve the world’s most complex challenges and deliver more impact together.

Role description:

The GPSS Specialist II plays a vital role in delivering efficient, high-quality People administration and case management support throughout the employee lifecycle. Working within a centralized team, the Specialist manages requests via the People Assist platform, ensures compliance with service level agreements, and provides second-tier and escalation support for more complex or specialized cases. The GPSS Specialist is also expected to regularly update process documentation, ensuring consistency and promoting operational excellence. This proactive approach helps maintain efficient team operations and enables the delivery of exceptional business support.

Role accountabilities:

People Operations Support

• Manage and resolve people requests through the People Assist platform, ensuring timely, accurate, and compliant case handling in line with agreed SLAs.
• Track, prioritize, and document cases to maintain efficient and transparent case management.
• Serve as a subject matter expert within a designated service area, addressing both standard and region-specific requirements while ensuring compliance with local and global policies.
• Provide tier-two support for complex or specialized cases, acting as an escalation point and offering guidance to colleagues and stakeholders.
• Communicate clearly and professionally with employees, managers, and stakeholders throughout the resolution process.

Data Management & Compliance

• Accurately maintain and update employee records in Oracle HCM in accordance with GPSS Knowledge Base Articles (KBAs) and established processes.
• Conduct data audits, investigations, and analysis to resolve discrepancies and support informed decision-making.
• Ensure the confidentiality, integrity, and security of employee data while adhering to internal controls and regulatory requirements.

Continuous Improvement & Change Support

• Review, maintain, and enhance process documentation, KBAs, Work Instructions and workflows to ensure consistency, clarity, and accessibility.
• Identify and support the implementation of process improvements, automation opportunities, and best practices that enhance service quality and operational efficiency.
• Contribute to projects, change initiatives, and the rollout of new systems, tools, and processes.
• Support training, onboarding, and change adoption activities to ensure successful implementation and knowledge transfer.

Collaboration & Stakeholder Management

• Partner with People colleagues, business leaders and external vendors to resolve inquiries and deliver effective solutions.
• Build strong working relationships and actively promote knowledge sharing across teams and functions.
• Participate in or lead cross-functional initiatives, leveraging expertise to achieve shared objectives, and improve service delivery.

Qualifications & Experience:

• A bachelor's degree in any field is required.
• Preferably, you should have 2-4 years of experience in People teams, preferably in People Shared Services, or relevant customer service experience.
• A good understanding of the Shared Services concept and its key deliverables is necessary.
• you should possess the ability to prioritize and complete workloads within a high-pressure environment.
• Demonstrated success in establishing and maintaining professional networks is advantageous.
• Excellent communication skills are vital, as you will be interacting with employees and managers at all levels.
• Willingness to work on different shifts.
• Flexibility and adaptability to change are important qualities for this role.
• The ability to handle multiple tasks in a fast pace work environment is essential.
• Advanced knowledge of HRIS, preferably with experience in Oracle HCM, is preferred.
• Proficiency in Microsoft applications is necessary.

You should be able to easily adapt to the organization's work rules and processes.

Continue your career journey as an Arcadian.

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You do meaningful work, and no matter where your next role in Arcadis takes you, you’ll be helping to deliver sustainable solutions for a more prosperous planet.

Make your mark; on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.

Requirements: