Global OT Solutions Consulting Lead

ServiceNow; Boston; Hybrid; PHP 11,027,000 - 13,233,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a Sr. Manager, Solution Consulting for OT/CPS to lead a global team focused on Armis OT visibility and security, integrating OT capabilities with ITOM and Security.

This player-coach role sets pre-sales strategy and drives high-impact customer engagements across complex environments. The role requires coaching, talent development, and the use of AI to improve quality and speed of work, with travel up to 40%.

Qualifications

• Bachelor's degree in a technical field or equivalent work experience.
• Proven experience in solution consulting, sales engineering, or technical sales, preferably in cybersecurity, OT/ICS security, or industrial technology.
• Experience managing and developing technical pre-sales teams, including assessing talent, setting standards, and coaching to improve.
• Deep knowledge of OT/ICS environments, protocols, and architectures, including the Purdue model and segmentation, as well as OT security and asset visibility.
• Familiarity with OT regulatory and standards frameworks (NIS2, NERC CIP, IEC 62443, CIRCIA, etc.).
• A demonstrated AI-native mindset: hands-on use of generative and agentic AI in your own work, and a track record of driving AI adoption on a team.
• Excellent communication and presentation skills for both technical and executive audiences.
• A strong customer focus and the ability to build relationships with senior stakeholders.

Responsibilities

• Lead, manage, and mentor a global team of OT Solution Consultants, providing coaching, feedback, and career development.
• Model AI-native ways of working in account research, discovery preparation, demo and proof-of-value design, proposal support, pipeline inspection, and team coaching.
• Partner with Account Executives, Armis and Veza specialists, and OT sales leadership to qualify, shape, and win complex OT/CPS opportunities.
• Develop deep expertise in the OT/CPS portfolio and explain how it connects to ServiceNow ITOM, Security and Risk, workflow capabilities, and Armis OT visibility and security in customer use cases.
• Engage with CISOs and OT security leaders to understand requirements, constraints, and business outcomes; deliver demonstrations and proofs of value.

Skills

Solution consulting

Sales engineering

Technical pre-sales

AI-native mindset

OT/ICS knowledge

Education

Bachelor's degree in a technical field

Job description

ServiceNow seeks a Sr. Manager, Solution Consulting for OT/CPS to lead a global team focused on Armis OT visibility and security, integrating OT capabilities with ITOM and Security.

This player-coach role sets pre-sales strategy and drives high-impact customer engagements across complex environments. The role requires coaching, talent development, and the use of AI to improve quality and speed of work, with travel up to 40%.