Global Operations & Procurement Lead

Capgemini Philippines Corp.; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Capgemini Philippines Corp. in Manila is seeking a senior Operations Leader to oversee and manage relationships with stakeholders and daily procurement service delivery.

You will guide operations teams, align with organizational goals, and ensure cross-regional collaboration to maintain global service delivery. The role emphasizes continuous process improvement, budget optimization, and compliance with policies to drive efficiency and high-quality outcomes.

Qualifications

• Has deep knowledge of Procure to Pay P2P end to end process

Responsibilities

• Leads and supervises service delivery professionals, acting as a people manager to foster a collaborative and high performing team
• Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals
• Monitors and supervises the service delivery process to ensure successful operations and optimal outcomes
• Establishes escalation management process and handles complex and sensitive inquiries or escalations with professionalism
• Develops operational strategy in compliance with the Group and supports the country needs
• Establishes and reports teams performance metrics and follows global or regional KPIs
• Enforces all procurement policies, relevant procedures and compliance processes
• Develops and maintains strong relationships with key Stakeholders or Clients and manages budget reviews and cost plans to upper management
• Drives transformation projects and acts as an operational Subject Matter Expert

Skills

Stakeholder management

People management

Process improvement

Procure to Pay

Budget optimization

Job description

Capgemini Philippines Corp. in Manila is seeking a senior Operations Leader to oversee and manage relationships with stakeholders and daily procurement service delivery.

You will guide operations teams, align with organizational goals, and ensure cross-regional collaboration to maintain global service delivery. The role emphasizes continuous process improvement, budget optimization, and compliance with policies to drive efficiency and high-quality outcomes.