Global Ocean CX Specialist — Night Shift

Damco Spain SL; Philippines; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Specialist to deliver high-quality support for Ocean products, handling customer inquiries, resolving cases, and ensuring timely operational tasks. You will interact daily with the Mexico team, supporting both import and export cases through email and case-management tools, while upholding service levels and customer satisfaction targets.

The role involves working closely with cross-functional teams, including internal stakeholders, in a fast-paced

Qualifications

• Bachelor's degree or equivalent work experience is required.
• Excellent English written and verbal communication skills are essential.
• Ability to work in a fast-paced operational environment and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via email and case management platforms.
• Resolve import/export-related customer requests and ensure timely completion of cases.
• Document actions taken and maintain complete case records with high accuracy.
• Collaborate with Mexico-based teams and other stakeholders to resolve customer concerns.
• Meet service levels, productivity targets, and customer satisfaction KPIs.
• Participate in process improvements and cross-training activities.

Skills

English communication

High-volume case handling

Global collaboration

Education

Bachelor's degree or equivalent

Tools

Case management systems

Job description

Maersk is seeking an Ocean Customer Experience Specialist to deliver high-quality support for Ocean products, handling customer inquiries, resolving cases, and ensuring timely operational tasks. You will interact daily with the Mexico team, supporting both import and export cases through email and case-management tools, while upholding service levels and customer satisfaction targets.

The role involves working closely with cross-functional teams, including internal stakeholders, in a fast-paced