Global Mobility Delivery Hub Lead, Vice President

JPMorgan Chase & Co.; Manila; On-site; USD 70,000 - 120,000; Full time

Job summary

JP Morgan Chase is seeking a Vice President - Global Mobility Advisory Lead to oversee a team specializing in international relocations. This pivotal role involves ensuring high-quality execution of relocation processes, collaborating with HR and engaging with international stakeholders to provide exceptional support for employees' mobility needs.

Qualifications

• Proven leadership experience in managing a team.
• Good understanding of payroll, tax, and expatriate assignments.
• Strong organizational skills to manage multiple projects.

Responsibilities

• Lead and manage a team of Global Mobility Advisors.
• Collaborate with HR to design international relocation packages.
• Conduct briefings on compensation and relocation processes.

Skills

Leadership experience

International compensation knowledge

Cross-functional coordination

Analytical skills

Customer service orientation

Attention to detail

Verbal communication skills

Written communication skills

Education

Bachelor’s degree in Human Resources

Tools

Microsoft Suite

Job description

Step into a pivotal leadership role with JP Morgan Chase as a Vice President - Global Mobility Advisory Lead. As a key member of our dynamic Global Mobility team, you will lead an advisory team that supports employee relocation and assignments across all levels and regions globally. Your mission is to ensure flawless execution of these processes while crafting cohesive, seamless, and personalized experiences for our relocating employees. This is an exciting opportunity to make a significant impact on the careers of our employees and contribute to the strategic goals of our organization.

As the Global Mobility Advisory Lead, you will oversee a team of Global Mobility Advisors (GMAs), collaborating with HR colleagues and managers to provide expert advisory and coordination for international & Domestic relocations and assignment processes. This role offers the opportunity to engage with employees, managers, and business leaders worldwide, addressing a range of topics with precision, empathy, and a commitment to maintaining high-quality standards and data integrity. Reporting to the Global Head of Global Mobility Delivery, you will support day-to-day advisory functions of international relocations and assignments for employees at all levels.

Key Responsibilities:

• Lead and manage a team of GMAs, ensuring high-quality standards and data integrity in all aspects of global mobility across all regions.
• Collaborate closely with HR colleagues and managers to design and recommend tailored international relocation and expatriate assignment packages, ensuring that solutions are strategically aligned with business objectives and meet the unique needs of our employees.
• Act as a central point of contact to track and monitor the progress of employee moves, ensuring seamless execution.
• Build and maintain executive reporting on the status of moves, providing clear and timely updates to stakeholders.
• Anticipate potential issues and proactively solve them before they impact employees.
• Conduct employee briefings on package offerings, programs, and processes, including domestic relocation and international assignments, covering expatriate compensation, payroll, tax, and vendor services.
• Liaise with external vendors on immigration, destination, and shipment services, addressing service issues as needed.
• Manage day-to-day cases for the existing relocation and expatriate population, handling ad hoc queries.
• Partner with the Global Mobility Operations team to achieve operational excellence.
• Assist and coordinate projects to improve processes and offerings.
• Conduct quantitative and qualitative analysis to support the Global Mobility program.
• Continuously enhance and uplift our products and services by focusing on cohesive, frictionless, and personalized experiences for our employees.

Required Qualifications, Capabilities, and Skills:

• Proven leadership experience in managing a team and driving performance.
• Good understanding of international compensation, payroll, tax, expatriate assignments, and relocations/assignments.
• Proven ability to effectively engage and collaborate with senior HR colleagues, senior managers, and leaders.
• Excellent cross-functional coordination skills and experience dealing with multiple internal and external stakeholders.
• Exceptional analytical skills and customer service orientation, with the ability to handle challenging situations.
• Highly motivated and adaptable, capable of working under pressure and managing high volumes.
• Attention to detail and the ability to resolve issues promptly. Strong organizational skills to manage multiple projects and caseloads.
• Excellent verbal and written communication skills. Proficiency in Microsoft Suite for creating presentations and conducting analysis.

Preferred Qualifications, Capabilities, and Skills:

• Project management experience is a plus.
• Global Mobility industry certifications are a plus.
• Bachelor’s degree in Human Resources or a relevant field.
• Experience in Human Resources,
• Experience in Global Mobility function.