Global Marketing Quality & Process Lead

Continental; Taguig; Hybrid; PHP 900,000 - 1,400,000; Full time

Benefits offered by this job

HMO upon hire

Values-based culture

Learning opportunities

Job summary

Continental Tires Manila Business Services Inc. seeks a Global Marketing Standards and Process Manager to define, deploy and continuously improve Marketing quality standards, governance principles, and process-management practices across the organization.

The role supports practical standards, documentation, governance tools and adoption materials for consistent, efficient Marketing operations. Key responsibilities include maintaining quality standards, processes, governance and change support,

Qualifications

• Three to five years of relevant experience in Quality Management, Operational Excellence, Process Excellence, Governance, PMO or a comparable discipline.
• Experience with process management and process documentation methodologies (e.g., BPMN, process mapping).
• Familiarity with governance frameworks, RACI models and decision-making structures.
• KPI definition, performance monitoring and reporting.
• Training material and playbook development.

Responsibilities

• Develop and maintain Marketing Quality Standards framework with clear criteria for priority activities and deliverables.
• Coordinate quality assurance and review activities, track adherence and drive improvements with owners.
• Provide transparency on Marketing quality performance: KPIs, reports and insights.
• Maintain Marketing process landscape and documentation with process owners.
• Support governance framework with roles, responsibilities, RACIs and escalation mechanisms.
• Assist deployment of standards, processes and governance with training and onboarding content.
• Track adoption and collect feedback to drive continuous improvement.

Skills

Quality Management

Operational Excellence

Process Excellence

Governance

PMO

BPMN

Education

Bachelor’s degree in Marketing/Communications/Business

Job description

Continental Tires Manila Business Services Inc. seeks a Global Marketing Standards and Process Manager to define, deploy and continuously improve Marketing quality standards, governance principles, and process-management practices across the organization.

The role supports practical standards, documentation, governance tools and adoption materials for consistent, efficient Marketing operations. Key responsibilities include maintaining quality standards, processes, governance and change support,