Global Experience Center Director - Employee Services

Johnson Johnson; Pateros; Sur place; PHP 6 000 000 - 8 500 000; Plein temps

Résumé du poste

Johnson & Johnson seeks a Director of the AskGS Experience Center to lead the Global Services contact center and employee support experience across Johnson & Johnson. The role focuses on delivering a seamless, customer-centric, and efficient employee experience through AskGS across all service channels.

The Director leads a global team responsible for employee interactions, service delivery excellence, stakeholder engagement, continuous improvement, and operational performance, partnering with

Qualifications

• 10+ years progressive experience in customer service, shared services, employee experience, or service delivery leadership.
• 5+ years of people leadership experience managing global teams.

Responsabilités

• Lead global AskGS Experience Center operations delivering consistent, high-quality employee experiences across web, chat, phone, and other channels.
• Establish performance metrics and drive continuous improvement in service delivery and employee experience.
• Partner with Global Services leaders to align service delivery with business priorities and employee needs.
• Develop and lead a diverse global team, fostering Credo-based culture and succession planning.

Connaissances

Global leadership

Customer service

Employee experience

Data analytics

Stakeholder management

Formation

Bachelor's degree

MBA or advanced degree

Description du poste

Johnson & Johnson seeks a Director of the AskGS Experience Center to lead the Global Services contact center and employee support experience across Johnson & Johnson. The role focuses on delivering a seamless, customer-centric, and efficient employee experience through AskGS across all service channels.

The Director leads a global team responsible for employee interactions, service delivery excellence, stakeholder engagement, continuous improvement, and operational performance, partnering with