Global Compliance & Delivery Director — Transformation Leader

Grant Thornton Ireland; Makati; On-site; PHP 4,000,000 - 8,000,000; Full time

Job summary

Grant Thornton Ireland in Manila, Philippines, seeks a seasoned leader to drive the Global Capability Services team, delivering offshore and onshore engagement excellence.

You will translate strategy into delivery plans, oversee budgets and risks, and foster performance culture across multiple service lines with strong client outcomes.

The role emphasizes transformation, governance, and people leadership to maintain a center of excellence for the firm.

Qualifications

• 12+ years of experience in professional services, shared services, or global delivery environments with senior leadership responsibility.
• Qualified accountant (ACA, ACCA, or equivalent).
• Proven track record leading large, multi-disciplinary teams in an offshore or global capability centre.
• Strong understanding of professional services delivery, including quality, risk, and client service expectations.
• Demonstrated experience managing complex stakeholder relationships across multiple geographies.
• Commercial acumen with experience managing budgets, resourcing models, and performance metrics.
• Excellent leadership, communication, and influencing skills.

Responsibilities

• Provide overall leadership and direction for the Global Capability Services team supporting GCRS engagement delivery.
• Translate GCRS strategies into executable local delivery plans aligned with quality, risk, and performance expectations.
• Drive continuous improvement in GCRS delivery models, productivity, and scalability across core services.
• Ensure consistent adherence to global methodologies, policies, service level agreements (SLAs), and regulatory requirements.
• Own operational performance, including capacity planning, utilization, recovery, margin, and cost management.
• Establish and monitor KPIs, service metrics, and dashboards to support data-driven decision-making.
• Work with senior leadership and operations teams to manage budgets, forecasts, and business cases for growth and investment.
• Identify and mitigate operational, delivery, and resourcing risks.
• Build, lead, and retain a diverse, high-performing team of managers and professionals across multiple service lines.
• Set a strong performance culture focused on accountability, quality, collaboration, and client outcomes.
• Oversee workforce planning, hiring, succession planning, and capability development aligned to current and future demand.
• Sponsor leadership development, coaching, and engagement initiatives to support retention and career progression.
• Act as a senior point of contact for global service line leaders, engagement partners, and regional stakeholders.
• Build trusted relationships with onshore and offshore stakeholders to strengthen collaboration and integration.
• Support client delivery, issue resolution, and escalation management as required.
• Represent the Philippines GCS internally as a centre of excellence and strategic delivery partner.
• Ensure robust quality management, risk controls, and compliance with firm standards and professional regulations.
• Support internal audits, quality reviews, and regulatory inspections as required.
• Promote a culture of ethical behaviour, professional judgement, and risk awareness.
• Lead or sponsor transformation initiatives, including process optimisation, automation, technology adoption, and standardisation.
• Support the evolution of the global delivery model, including new services, operating models, and emerging capabilities.
• Drive change management and adoption across teams and stakeholders

Skills

Leadership

Communication

Stakeholder management

Strategic thinking

Change management

Budgeting & cost control

Education

Accounting qualification (ACA/ACCA)

Job description

Grant Thornton Ireland in Manila, Philippines, seeks a seasoned leader to drive the Global Capability Services team, delivering offshore and onshore engagement excellence.

You will translate strategy into delivery plans, oversee budgets and risks, and foster performance culture across multiple service lines with strong client outcomes.

The role emphasizes transformation, governance, and people leadership to maintain a center of excellence for the firm.