Global Collections Specialist - UK/US/AU (Sign-On Bonus)

TASQ Staffing Solutions; Philippines; On-site; PHP 280,000 - 420,000; Full time

Benefits offered by this job

Sign-On / Retention Bonus

Complexity Allowance

Free HMO

Allowances

Program Incentives

Job summary

Tasq Staffing Solutions is seeking UK/US/AU Collections Specialist to join our Quezon City on-site team in the Philippines. You will handle collections for international clients, ensure accurate records, and deliver effective service to customers.

Requirements include at least 1 year of US/UK/AU collections or related banking/telephony experience, strong English communication, and willingness to work shifting schedules. A 40K sign-on bonus is offered.

Qualifications

• 1 year of US/AU collections experience or 1 year of UK collections experience in any industry
• Must be conversant in both spoken and written English
• On-site in Quezon City and willing to work shifting schedules
• High School/ Senior High School completion is required

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

Customer service

Effective communication

English proficiency

Problem solving

Team collaboration

Education

High School diploma / Senior High School

Job description

Tasq Staffing Solutions is seeking UK/US/AU Collections Specialist to join our Quezon City on-site team in the Philippines. You will handle collections for international clients, ensure accurate records, and deliver effective service to customers.

Requirements include at least 1 year of US/UK/AU collections or related banking/telephony experience, strong English communication, and willingness to work shifting schedules. A 40K sign-on bonus is offered.