Genesys Cloud Platform Adoption Expert

TTEC Digital; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

TTEC Digital is hiring a Platform Adoption Specialist in Metro Manila, Philippines. The role focuses on executing configuration changes on the Genesys Cloud platform while managing multiple requests. The ideal candidate has at least 3 years of experience in Genesys Cloud, strong technical skills, and is able to work independently while maintaining communication with team members. TTEC commits to inclusivity and values diverse backgrounds in its workforce.

Qualifications

• Minimum 3 years of hands-on production experience working with the Genesys Cloud platform.
• Demonstrated ability to independently scope and execute complex configuration changes.
• Proven track record managing multiple concurrent requests with minimal supervision.

Responsibilities

• Independently assess incoming PA requests, scope changes, and execute them directly.
• Manage a high volume of concurrent PA opportunities with strong prioritization skills.
• Deliver high-quality implementations adhering to best practices and compliance standards.

Skills

Genesys Cloud proficiency

Technical problem-solving

Time management

Communication skills

Configuration change execution

Education

GCP certification (Genesys Cloud Professional level)

Tools

Genesys Cloud APIs

Job description

TTEC Digital is hiring a Platform Adoption Specialist in Metro Manila, Philippines. The role focuses on executing configuration changes on the Genesys Cloud platform while managing multiple requests. The ideal candidate has at least 3 years of experience in Genesys Cloud, strong technical skills, and is able to work independently while maintaining communication with team members. TTEC commits to inclusivity and values diverse backgrounds in its workforce.