Genesys Architect

Buscojobs; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading job platform is seeking a Genesys Architect – Cloud CX to lead architectural design and implementation for global clients. The ideal candidate has over 6 years of experience in contact centers, with strong expertise in Genesys Cloud CX. You will collaborate with clients to define scalable architecture and support pre-sales activities. This position requires a Bachelor's degree in a related field and expertise in API integrations.

Qualifications

• 6+ years of experience in enterprise contact center environments.
• 3+ years of experience in Genesys Cloud CX architecture.
• Strong understanding of IVR, ACD, routing, and data actions.

Responsibilities

• Lead the architectural design and validation of Genesys Cloud CX.
• Collaborate with clients to define scalable architecture.
• Support pre-sales efforts through technical assessments.

Skills

Enterprise contact center experience

Genesys Cloud CX architecture expertise

Strong understanding of API integrations

Education

Bachelor's degree in Information Technology or related field

Job description

Job Description

The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients.

Key Responsibilities:

• Collaborate with enterprise clients and solution teams to understand business objectives and define scalable architecture.
• Lead discovery and technical design workshops, translating complex business requirements into Genesys Cloud solution architectures.
• Support pre-sales efforts through technical assessments, solution scoping, and proposal design.

Qualifications:

• Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field.
• 6+ years of experience in enterprise contact center environments; 3+ years in Genesys Cloud CX architecture.
• Strong understanding of platform configuration, IVR, ACD, routing, API integrations, and data actions.

Note: The original job description has been refined to focus on the key responsibilities and qualifications of the role, while removing irrelevant information and boilerplate text.