General Manager - Operations

Remote Workmate Pty Ltd; Metro Manila; On-site; USD 70,000 - 120,000; Full time

Job summary

A leading recruitment company seeks a General Manager of Operations to enhance client account management and scale recruitment practices. This remote role requires a strong leader with operational experience and a drive for client satisfaction. The candidate will oversee critical relationships and help transform recruitment strategies in a rapidly growing sector.

Benefits

High flexibility and performance incentives

Work directly with visionary leadership

Make a measurable impact on client success

Qualifications

• 7-10 years in operations leadership in B2B services or recruitment.
• Proven success managing enterprise accounts.
• High-calibre written and verbal communication.

Responsibilities

• Own high-touch client relationships and manage satisfaction.
• Manage recruitment agency partners across multiple regions.
• Implement scalable documentation and workflows.

Skills

Operational Leadership

Client Management

Communication

Tech-savvy

Strategic Thinking

Tools

HubSpot

Airtable

Job description

This is a remote position.

General Manager, Operations

Client + Partner Growth Focus

Location: Remote (Philippines) | Hours: AEST (Brisbane Time)

Reports to: CEO | Type: Full-Time

Industry: Recruitment & Immigration

Compensation: Competitive Base + High Bonus Potential

About the Company

We are redefining how international talent connects with Australian employers. This is more than recruitment—it’s a smart, open marketplace powered by licensed offshore agencies and intelligent automation. Our mission is to solve Australia’s skilled labour crisis at scale with fairness, speed, and integrity.

Already active in critical sectors like aged care, healthcare, construction, and hospitality, we’re building a system that works for everyone—from global candidates to local employers. This is a unique opportunity to be part of a bold and meaningful transformation.

Role Overview

We are looking for an elite General Manager, Operations to lead the core engine of delivery—client accounts and international recruitment partnerships.

This is not a back-office role. You’ll be the face of delivery, ensuring every client experience is high-impact, high-trust, and growth-oriented. You’ll personally own the success of foundational accounts and drive scalable systems to elevate recruitment partner performance.

In Year 1, your priorities will include:

• Owning high-touch client relationships and satisfaction
  

• Managing recruitment agency partners across multiple regions
  

• Implementing scalable documentation, workflows, and visibility systems
  

• Delivering outcomes that grow accounts and set operational foundations
  

Requirements

• 7-10 years in operations leadership (B2B services, recruitment, consulting, or immigration)
  
• Proven success managing enterprise accounts and international delivery teams
  
• Clear ownership mindset and attention to executional detail
  
• High-calibre communication—both written and verbal
  
• Tech-savvy with systems like HubSpot, Airtable, or project dashboards
  
• Commercial thinker with startup agility and strategic drive
  
• Experience working with Australia, UK, or US clients is a strong plus
  

Success Traits

• Operate with founder-level ownership
  
• Be relentless about timelines, deliverables, and satisfaction
  
• Own delivery end-to-end without needing hand-holding
  
• Balance structure with speed—build, iterate, and improve
  
• Lead with relationship intelligence and practical execution
  
• See ambiguity as fuel, not friction
  

Benefits

• Help shape the next generation of recruitment and global mobility
  
• Work directly with visionary leadership
  
• Make a measurable impact on client and candidate success
  
• Enjoy high flexibility and high performance incentives
  
• Take on a role that’s foundational, visible, and transformational
  

Key Focus Areas

Client Account Management (70%)

• Be the single point of accountability for delivery, satisfaction, and issue resolution
  

• Set expectations, communicate clearly, and proactively drive success
  

• Manage job briefs, onboarding documents, and ongoing updates with clients
  

• Identify expansion opportunities (new roles, sites, or hiring categories)
  

• Deliver a white-glove, professional experience at every stage
  

Recruitment Partnership Management (30%)

• Lead partner relationships across Asia-Pacific, Middle East, and Africa
  

• Monitor quality, responsiveness, and alignment with hiring needs
  

• Deliver feedback, manage expectations, and elevate performance
  

• Create a seamless bridge between offshore recruitment and client outcomes