General Manager - for Florals

Private Advertiser; Pasig; On-site; PHP 1,250,000 - 1,500,000; Full time

Job summary

A leading floral retailer in Pasig seeks an experienced Retail Manager to oversee operations and enhance customer satisfaction. The role demands strong leadership and organizational skills to drive team performance and sales. Ideal for candidates with a background in retail management, particularly in floral or boutique environments. Responsibilities include inventory management, customer service, and marketing initiatives.

Qualifications

• Proven experience (3+ years) in retail management, preferably in a floral or boutique setting.
• Excellent communication and interpersonal skills.
• Flexibility to work weekends and holidays.

Responsibilities

• Oversee daily retail operations and ensure quality customer service.
• Lead and train the team, fostering collaboration.
• Develop sales strategies and manage promotions.

Skills

Leadership

Organizational

Multitasking

Problem Solving

Communication

Tools

Point-of-sale systems

Job description

Key Duties/Responsibilities:

1. Operations Management:

• Oversee daily retail operations, including opening/closing procedures.

• Ensure the shop is clean and well-organized

• Manage deliveries and ensure timely fulfillment of customer orders.

• Implement operational policies and procedures to improve efficiency.

1. Leadership and Team Management:

• Lead, train, support, and supervise the team

• Foster a collaborative and productive work environment.

• Create and manage staff schedules, performance reviews, and hiring needs

1. Customer Service:

• Provide excellent customer service, resolve complaints, and handle special requests.

• Cultivate relationships with repeat clients and corporate accounts.

• Ensure the highest standards of quality and customer satisfaction are met.

1. Inventory & Supplier Management:

• Monitor and manage inventory of supplies.

• Coordinate with vendors and suppliers.

• Minimize waste and ensure proper flower care and storage.

1. Sales & Marketing:

• Develop and implement strategies to boost in-store and online sales.

• Manage social media accounts and online promotions.

• Coordinate seasonal promotions and special events (e.g., Valentine’s Day, Mother’s Day).

• Collaborate on visual merchandising to ensure the shop is always inviting and on-brand

Qualifications:

• Proven experience (3+ years) in retail management, preferably in a floral or boutique setting or hotel industry.

• Strong leadership, organizational, multitasking, and problem-solving skills.

• Excellent communication and interpersonal abilities (especially VIP clients).

• Knowledge of floral design is a plus but not mandatory.

• Proficient in inventory and point-of-sale systems.

• Flexibility to work weekends, holidays, and peak floral seasons

**Preferred Skills but not required:

• Basic floral industry knowledge

• Visual merchandising skills

• Social media management experience

• Artistic & Aesthetic Sensibility