GDS Consulting_ServiceNow Technical Architect Manager

EY; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A global consulting firm in the Philippines is seeking a skilled product manager responsible for product success and backlog management. Candidates should have 2-5 years of ServiceNow experience, strong communication skills, and a solid understanding of Agile methodologies. This role demands proactive customer interaction to define and prioritize product features, ensuring value delivery. The ideal applicant will demonstrate a progression of responsibilities in previous roles.

Qualifications

• 2-5 years of ServiceNow product knowledge.
• Excellent verbal and written communication skills.
• Highly proficient presentation skills including use of PowerPoint.
• A working knowledge of Agile Development / Extreme programming methods.

Responsibilities

• Define the actual work and features for each release.
• Plan the overall capacity for the release.
• Groom the existing product backlog with stakeholders.
• Define, maintain, and communicate the product roadmap.
• Determine customer needs and desires through research.

Skills

ServiceNow product knowledge

Verbal and written communication skills

Presentation skills

Agile Development methods

Education

College degree in related technology field

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Summary: The manager is the person ultimately responsible for the success of a product or service and has content authority for the product backlog. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The product manager has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements.

Essential Functions of the Job:

• Defines the actual work that will be accomplished and the features that will be built within each release
• Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers
• Grooms existing product backlog with the business stakeholders
• Defines, maintains and communicates product roadmap
• Determines customers' needs and desires by specifying the research needed to obtain information
• Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes
• Aids in determining cost model and forecasting volume
• Review service level performance for product and outline service improvement plan where necessary
• Outlines operational requirements by scheduling and assigning employees; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Knowledge and Skills Requirements:

Must possess:

• 2-5 years of ServiceNow product knowledge
• Excellent verbal and written communication skills
• Highly proficient presentation skills including use of powerpoint
• A working knowledge of Agile Development / Extreme programming methods

Ability to:

• effectively communicate with all levels of the organization globally
• demonstrate analytical and problem solving skills
• work on multiple overlapping projects

Supervision Responsibilities: Works across ServiceNow oriented Agile delivery team

Other Requirements: The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities.

Job Requirements: Education: College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

Experience: Approximately 3 to 5 years of experience in a product manager or service owner role. ITIL Service Manager certification or equivalent work experience a plus. 5+ years of ServiceNow development experience is an advantage. Able to exhibit a progression of increasingly complex job responsibilities during the period. Overall 5-8 years of work experience.

Note: This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

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