GDS_Consulting CSS (Consulting Support Services) - Senior

Location: Taguig

Date: Apr 11, 2025

Requisition ID: 1579978

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. Join us and build an exceptional experience for yourself, and a better working world for all.

What is the CSS role?

Consulting Support Services – Senior Consultant

The opportunity

CSS role enables Consulting Engagement team’s efficiency and delivery through the key project management and coordination activities. We support end-to-end engagement lifecycle and project management activities that are essential to every engagement, region and competencies.

Your key responsibilities

1. Enhance service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination/communication.
2. Provide appropriate support to engagement team by coordinating, supporting or performing tasks that lead to efficient and effective engagement management, from initiation to post-engagement feedback/debrief activities.
3. Assist engagements with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in process-WIPs); collaborate with Financial Management Associate (FMA).
4. Work with teams to book staff on MERA or Retain per the Resource allocation process.
5. Act as a central point of contact for the assigned engagement(s).
6. Function as knowledge manager for the engagement team; manage databases and/or websites.
7. Play active role in multi-location engagement coordination and communication, including reporting/remediating unforeseen situations and plan variances.
8. Interface regularly with engagement personnel, develop strong working relationships and leverage information gained to anticipate client needs.
9. Be knowledgeable about the services the engagement provides and utilize that knowledge to make suggestions and/or recommendations.
10. Capture, distribute and share knowledge and information through agreed upon channels to key stakeholders.
11. Communicate relevant client information to account teams via regular cross-service line Newsletters.
12. Assist with ad-hoc project work at the request of the account teams (both external and internal client focused).
13. Perform regular checks and review the work of Staff/Associate resources to ensure quality of delivery.

Skills and attributes for success

1. Strong communication skills (verbal and written) in English.
2. Strong attention to detail even when dealing with routine tasks.
3. Ability to meet tight deadlines.
4. Ability to ensure that work is of a consistently high standard.
5. Ability to multi-task projects and assignments in order of priority.
6. Team player with a willing and enthusiastic approach.
7. Excellent interpersonal skills, internally and externally.
8. Ability to plan ahead and anticipate potential problems before they arise.
9. Professional, confident and outgoing.
10. Robust and resilient disposition.
11. Ability to function as part of a team.
12. Organized and self-disciplined.
13. Calm and capable of juggling conflicting demands on time and of prioritizing effectively.
14. High degree of accuracy.
15. Can thrive in an agile environment.
16. Confident to deal with senior level contacts, internally and externally.

To qualify for the role you must have

1. A Graduate, preferably B.Com/BBA/MBA/Economics Graduates.
2. 3.5 to 5 years general business experience with an exposure to international work environment would be an advantage.
3. IT Skills - experience of using MS Office PC based system - Experience with MS Office 365 (Excel, Power Point, Word, Outlook, Power Apps etc.) and windows based PC.
4. Nice-to-have skills: Business Analyst experience, Training/Certification in PMP, Lean Six Sigma, PRINCE2, Agile Scrum Master, ITILv4.

What Working at EY Offers

At EY, we’re dedicated to helping our clients, from start-ups to Fortune 500 companies. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

About EY

As a global leader in assurance, tax, strategy & transactions and Consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world.

Apply now.